RATES

RATES ARE INCLUSIVE OF:

• Accommodation
• Parking
• Breakfast and snacks
• Full mini-bar
• Wifi
• Local beverages and house wines
• All coffee and speciality teas
• Laundry
• Complimentary shuttle service into the town of Franschhoek

ADDITIONAL MEALS:

Lunch and dinner are not included in the daily B&B rate but can be arranged on request at an additional cost:

• All meals are inclusive of house wines and local beverages for hotel guests
• Dinner reservations in Franschhoek can be pre-booked by the hotel. We recommend guests pre-book at least 3 months prior to arrival
• Outside guests are welcome to dine at La Residence when space allows – kindly contact the hotel for a reservation

CHECK-IN/CHECK-OUT TIMES:

Check-in time is 14h00. Every effort will be made to ensure your room is available upon arrival, however should you wish to guarantee an early arrival, you would be required to book for an additional night prior to your scheduled arrival.

Check-out time is 11h00. A late check-out is subject to availability and can only be confirmed on-site on the day of departure. Should you wish to guarantee a late check-out, you would be required to book an additional night.

TRANSFERS:

• Transfers are excluded from the daily rate but can be arranged at an additional cost. All transfer rates are subject to change.
• Transfers to and from Franschhoek village are complimentary from La Residence.
• Please contact our reservations team for any transfer queries.

PAYMENT & CANCELLATION POLICY:

• Deposit (outside of peak season)
  • A 25% deposit is payable within fourteen (14) days of confirmation. The balance is due six (6) weeks prior to arrival, unless the booking is in peak season.

  Cancellation fees will be levied in the event of a cancellation and in accordance with the reservations terms and conditions of The Royal Portfolio. Please note that a change of date or reduction in the number of rooms or nights of a confirmed reservation constitutes a cancellation and cancellation fees apply.

  Standard Cancellation fees are as follows:

  • 5 % of accommodation as an administration fee if cancelled more than 12 weeks prior to arrival
  • 25% of accommodation if cancelled 9 to 12 weeks prior to arrival
  • 50% of accommodation if cancelled 6 to 9 weeks prior to arrival
  • 100 % of accommodation if cancelled less than 6 weeks prior to arrival
  • 100% of accommodation and pre-booked transfers for any ‘no shows’

  During peak season the following payment and cancellation policy applies:

  • A 25% non-refundable and non-transferable deposit is payable within seven (7) days of confirmation.
  • Full payment is due 4 months (120 days) prior to arrival for all bookings. If full payment is not received by the due date, the booking will be cancelled and the deposit forfeited.

Payment Options

• Payment for accommodation can be made either via a direct wire transfer or Electronic Funds Transfer (EFT).
• There is a 2% admin fee on all credit card transactions for accommodation charges.
• Payments must be made in South African Rand (ZAR) via wire transfer or EFT, NETT of bank charges (bank charges to be paid by the payor).

TRAVEL INSURANCE:

The guests is obliged to ensure that he/she has taken out adequate travel insurance to cover financial implications of The Royal Portfolio Cancellations Terms and Conditions. The guest will bear the sole and absolute responsibility.

MINIMUM STAY:

Please note that during peak season we operate a dynamic minimum night stay policy whereby we will seek to accommodate any length of stay provided that the booking does not create an unsellable night.

Rates are subject to change without prior notice.

TRAVELLING WITH MINORS:

If travelling with minors, please ensure that you are familiar with the new South African Child Visa requirements. If you’re uncertain, we recommend you check with the Department of Home Affairs or contact your nearest embassy/consulate or seek legal advice before travelling.