Bookings travelling from:
01 March 2023 to 19 December 2023 and 06 January to 29 February 2024
01 March 2024 to 19 December 2024 and 06 January to 28 February 2025

• A 25% deposit is payable within fourteen(14) days of confirmation
• The balance is due 60 days prior to arrival

Please note that a change of date, a change of name or a reduction in the number of rooms or nights of a confirmed reservation constitutes a cancellation and cancellation fees apply.

Bookings will be confirmed based on the deposit received. Should we not receive a deposit the booking may be released at any stage.

Release Periods for provisional bookings:

• 1 – 14 days – 24 hours
• 15 – 60 days – 48 hours
• >60 days – 14 days

Should The Royal Portfolio receive a secondary enquiry against provisional/unconfirmed bookings, we will endeavour to make contact with you. A response within 24 hours will be required failing which the rooms will be automatically released. If a response is received the initial enquiry will have seven (7) days to confirm or release.

Cancellation fees:

• 5% administration fee based on the full value of the accommodation if cancelled more than 120 days
• 25% of accommodation value if cancelled between 120 and 60 days prior to arrival
• 100% of accommodation value if cancelled less than 60 days prior to arrival
• 100% of accommodation value and pre-booked transfers for any ‘no shows’
• The Conservation and Community levies are refundable on cancelled reservations

 

Peak Season (20 December 2023 to 05 January 2024 and 20 December 2024 to 05 January 2025)

• A 25% non-refundable and non-transferable deposit is payable within seven (7) days of confirmation
• The balance is due 90 days prior to arrival for all bookings. If full payment is not received by the due date, the booking will be cancelled, and the deposit forfeited.

Cancellation fees:

• 25% of accommodation value if cancelled 90 days or more prior to arrival
• 100% of accommodation value if cancelled less than 90 days prior to arrival

Group Bookings Deposit and Cancellation policy to be confirmed upon enquiry. A Group booking is considered to be 5 rooms or more.

Payment Options

• Payment for accommodation can be made either via a direct wire transfer or Electronic Funds Transfer (EFT).
• There is a 2% admin fee on all credit card transactions for accommodation charges.
• Payments must be made in South African Rand (ZAR) via wire transfer or EFT, NETT of bank charges (bank charges to be paid by the payor)

Travel Insurance
Guests are obliged to take out travel insurance to cover the financial implications of the cancellation Terms and Conditions. Guests will bear the sole and absolute responsibility of any costs borne as a result of cancellation. Guests are welcome to use their preferred Travel Insurance provider, or if they do not have one we recommend Global Rescue Travel Insurance.  Please feel free to click here to view  Global Rescue’s Travel Insurance options.

Minimum Stay
Please note that during peak and or festive seasons we operate a dynamic minimum night stay policy whereby we will seek to accommodate any length of stay provided that the booking does not create an unsellable night.

Force Majeure
TRP will not be liable for any failure to fulfil its obligations under this Agreement if and to the extent such failure is caused by any circumstances beyond its reasonable control, including but not limited to acts of God, natural disasters, earthquakes, fire, explosions, floods, hurricanes, extreme weather, riots, wars, (whether declared or not), hostilities, revolutions, civil disturbance or usurped authority, accidents, embargo or requisition, unforeseeable acts (including failure to act) of any governmental authority (de jure or de facto), sabotage, nuclear incidents, epidemics, strikes over which it has no control, or the failure of any institution whose consent is required for the performance of any obligation hereunder to provide such consent. The right of relief will apply irrespective of whether the cause of prevention or delay occurs before or after the agreed time for such obligations.

Child Policy
We accept children over 10 years old at all our properties. Children under the age of 10 are welcome at:

• The Silo Hotel
• Royal Malewane: Royal Suites, Africa House & The Farmhouse
• La Residence: Vineyard Suites

Please note there may be a surcharge when booking a triple room with a child in it. Please refer to your reservations consultant for more details.

If travelling with minors, please ensure that you are familiar with the new South African Child Visa requirements. If you are uncertain, we recommend you check with the Department of Home Affairs or contact your nearest embassy / consulate or seek legal advice before travelling.

Check-In / Check-Out Time
Check-in time is 14h00. Every effort will be made to ensure your room is available upon arrival, however should you wish to guarantee an early arrival, you would be required to book for an additional night prior to your scheduled arrival.

Check-out time is 11h00. A late check-out is subject to availability and can only be confirmed on-site on the day of departure. Should you wish to guarantee a late check-out, you would be required to book an additional night.

General
Please note that rates are subject to change without prior notice.

By agreeing to the rates provided you confirm that:

1) You have read and applied your mind to the Royal Portfolio terms and conditions.

2) Your attention has been drawn to all clauses, especially to the ones relating to our sole and absolute responsibility for ensuring all guests are aware of The Royal Portfolio’s terms and conditions and the clauses relating to The Royal Portfolio’s exclusion of liability and indemnity.

3) You accordingly agree to be bound by the terms and conditions and do so without any undue influence and acknowledge that the terms and conditions form an essential part of the contract between The Royal Portfolio and yourselves.

Please note that rates are subject to change without prior notice.

 

Disclaimer & Indemnity

The contracting person/company bears the sole and absolute responsibility for ensuring that they/their clients are aware of The Royal Portfolio’s exclusion of liability and indemnity and that all clients have the necessary travel documentation and comprehensive travel insurance (including medical and emergency travel expenses). The Royal Portfolio cannot be held responsible for any amendment to scheduled air timetables or discontinued flights and all or any additional costs incurred related thereto.

These terms are valid for any bookings made with The Royal Portfolio and is subject to variation or termination in writing by The Royal Portfolio.

All persons entering these premises and/or using any facilities and/or participating in activities on the premises of The Royal Portfolio do so entirely at their own risk. The Royal Portfolio, its officers, employees, agents, representatives, subsidiaries, affiliates, controlling or holding companies and insurers, past and present will not be liable or responsible for any personal injury, harm, death, loss of support or any other damages of any nature whatsoever, whether arising from negligence or any other cause whatsoever. Without derogating from the generality of the a foregoing, parents and guardians who enter these premises do so on the basis that they assist any child accompanying them, in contracting as aforesaid and, undertake to indemnify, hold harmless and absolve The Royal Portfolio from any and all claims whatsoever that may arise in connection with any personal injury, harm, death, loss of support or damages of any nature whatsoever, whether arising from negligence or any other cause whatsoever, suffered by any such child.

We look forward to hosting your clients at The Royal Portfolio hotels and we will endeavour to give your guests a complete experience and a perfect stay.