The Royal Portfolio is all about passionate people whose heart, soul and expertise make us the family that we are.

The CDP at Birkenhead House will be responsible for ensuring that the high food standards of the Royal Portfolio are met if not, exceeded. We recruit and employ individuals who share our Purpose which is “To give our guests a complete experience and a perfect stay” and who have the potential to learn and grow.

Duties & Responsibilities:

• Manage their shift and workload - overseeing staff and allocating duties, ensuring highest food hygiene standards, filling orders accurately and timeously, managing stock and waste, etc.
• Assisting the Sous Chef in the general day to day running of the kitchen.
• Prepare menus with guidance of the Sous Chef, ensuring adequacy at the cooking stations.
• Put effort into optimising the cooking process with attention to speed, detail and quality.
• Excellent use of various cooking methods, ingredients, equipment and processes.
• Follow the guidance of the Senior chefs, but also have input into new ways of presenting of dishes.
• Enforce strict health and hygiene standards.
• Training of junior staff, to grow and uplift them into professional experts.
• Help to maintain a climate of smooth & friendly co-operation, across all departments.
• To strive to study management subjects in preparation of future advancement/or training with the Sous Chef.
• Communicate with guests in open kitchen areas with ease and confidence.
• Timeous execution of key responsibilities as set out by the General Manager and Head of Department.
• Recite, understand, apply and live the Purpose and Value statement.

Requirements & Qualifications:

• Diploma in Culinary Arts
• Must have at least 2 years’ experience in a 5* Hotel environment
• Must have at least 2 years’ experience in a Chef de Partie position
• Knowledge of HACCP standards
• The ability to take initiative and be a leader
• Must be flexible and willing to work shifts
• Previous experience with and understanding of operational systems and computer literacy
• Ability to multitask and excellent time-management
• Proven job reliability, diligence and dedication
• Attention to detail
• Ideally looking for a candidate who is already resident in Hermanus or the surrounding areas

It is important that the candidate is able to work as part of a team and is a good cultural fit for The Royal Portfolio.
South African citizenship is advantageous. A valid work permit is essential if you are not in possession of a South African ID document.
Please note it is a condition of employment, that all staff undergo a pre-employment polygraph test.

The Junior Spa Therapist at The Silo Hotel is responsible for assisting with the day to day smooth running of the Spa as required, whilst maintaining exceptionally high quality and standards - ensuring that the Spa contributes to the purpose and values of the Royal Portfolio – "To give our guests a complete experience and a perfect stay".

MAIN DUTIES & RESPONSIBILITIES

• Uphold the standards of sanitation and sterilization as directed by law and the spa’s policies and procedures
• Be on time on your shift, prompt with each appointment and perform services within the appropriate time allotted for the service.
• Provide consistent professional massage and body treatments in accordance with spa protocols and accepted certification practices.
• Effectively inform and educate our guests about specific wellness concerns.
• Ensure individualized guest service through acknowledging and responding to their needs and expectation
• Be flexible with your schedule, supporting the needs of the spa.
• Properly care for equipment and use proper amounts of product to assist with cost controls.
• Have complete knowledge and understanding of all services and products offered
• Perform prep work, properly clean and restock room as required.
• Communicate to management any and all occurrences involving staff or guests in the spa that require attention.
• Actively promote the spa, treatments, services and retail

REQUIREMENTS & QUALIFICATIONS

• Beauty Therapist qualification (Diploma or Degree in somatology, aesthetics or physiotherapy)
• At least 2 years’ experience in a Spa environment, preferably in a 5* Hotel 
• Knowledge of the Property Management System Opera, at Operator Level
• Computer literate with working knowledge of Microsoft Office Word, Excel and Outlook
• Excellent product knowledge 
• Demonstrated excellent written and verbal communication skills
• Ability to multitask and good time-management
• Proven job reliability, diligence, dedication and attention to detail
• Must be flexible with working shifts, weekends, and holidays

It is important that the candidate is able to work as part of a team and is a good cultural fit for The Royal Portfolio.
South African citizenship is advantageous. A valid work permit is essential if you are not in possession of a South African ID document.
Please note it is a condition of employment, that all staff undergo a pre-employment polygraph test.

The Receptionist at Malewane Lodge needs to demonstrate the highest level of courteous and efficient service, to ensure guests feel welcome and that their needs will be attended to at all times during their stay. 

MAIN DUTIES & RESPONSIBILITIES

• To embody and live The Royal Portfolio’s Purpose & Values and to instill this within the culture of Malewane Lodge.
• Provide guests with information about local attractions, facilities, services and activities.
• Arrange events, excursions, transportation etc. upon request from our guests.
• To ensure that all standards and procedures are fully known and followed.
• Stay current and up to date with all hotel services as well as daily VIP requests and special events.
• Welcoming all Guests upon arrival; Engaging with them throughout their stay.
• Dealing with Guest queries and arranging assistance where necessary.
• Constant monitoring of Opera and Guest profiling and ensure our team are updating required information: nationalities, address, remarks, preferences, etc.
• Ensuring day-to-day Guest services such as wake-up calls, room service etc.; all handled timeously and accurately.
• Answer and screen all incoming calls and deal with individual requests, messages and queries from Guests.
• Manage radio communication and keep all departments up to date with Guest movements.
• Assist with ad hoc duties as requested by colleagues and Management if within reason and person’s capabilities.

REQUIREMENTS, QUALIFICATIONS & EXPECTATIONS

• Candidates with a Diploma in Hospitality Management will be given preference
• 2+ years’ experience in Guest Relations / Guests Service experience in a 5* lodge environment
• A strong grasp of operational systems (Micros POS and Opera) and computer literacy in Microsoft Excel, Word, PowerPoint and Outlook
• Strong organizational skills and ability to multitask
• Presentable and well groomed
• Ability to work long hours, day and night, including weekends and holidays
• Ability to work accurately under pressure
• Exceptional verbal and written communication skills in English are essential; additional languages are a plus
• Exceptional attention to detail, hardworking and a passion for people and hospitality
• A passion to learn, teach and drive improvement in employees
• International experience in a similar environment and travel experience will be advantageous
• Own transport a plus
• Must be able to live on site

It is important that the candidate is able to work as part of a team and is a good cultural fit for The Royal Portfolio.

South African citizenship is advantageous. A valid work permit is essential if you are not in possession of a South African ID document.

It is a requirement of the Thornybush Nature Reserve is that all staff undergo a pre-employment polygraph test.