The Royal Portfolio is all about passionate people whose heart, soul and expertise make us the family that we are.

The Chef de Partie (CDP) is responsible for supporting the Head Chef and Sous Chefs in this busy lodge kitchen, ensuring the highest standards and consistent quality in the daily preparation and delivery of food to our guests. Keeping up to date with new products, recipes and preparation techniques and trends, the CDP will be required to deliver on The Royal Portfolio’s Purpose, which is “to give our guests a complete experience and a perfect stay”.

Main Duties & Responsibilities

• Takes care of daily food preparation and duties assigned by the superiors to meet the standard and the quality set by the Restaurant.
• Follows instructions and recommendations from immediate superiors to complete daily tasks.
• Coordinates daily tasks with the Sous Chef.
• Responsible to supervise Junior Chefs or Commis Chefs.
• Able to estimate the daily production needs and check the quality of raw and cooked food products to ensure that standards are met.
• Ensure that the production, preparation and presentation of food are of the highest quality at all times.
• Ensure highest levels of guest satisfaction, quality, operating and food costs on an ongoing basis.
• Knowledge of all standard procedures and policies pertaining to food preparation, receiving, storage and sanitation.
• Full awareness of all menu items, their recipes, methods of production and presentation standards.
• Follows good preservation standards for the proper handling of all food products at the right temperature.
• Operate and maintain all department equipment and report and malfunctioning.
• Ensure effective communication between staff by maintaining a secure and friendly working environment.
• Establishing and maintaining effective inter-departmental working relationships.
• Have excellent knowledge of menu creation, whilst maintaining quality and controlling costs in a volume food business.
• Personally responsible for hygiene, safety and correct use of equipment and utensils.
• Ability to produce own work in accordance with a deadline and to assist and encourage others in achieving this aim.
• Checks expiry dates and proper storage of food items.
• Consults daily with Head Chef and Sous Chef on the daily requirements, functions and any last minute events.
• Guides and trains subordinates on a daily basis to ensure high motivation and economical working environment.
• Set an example to others for personal hygiene and cleanliness on and off duty.
• Daily feedback collection and reporting of issues as they arise.
• Assess quality control and adhere to hotels service standards.
• Carry out any other duties as required by management.

Requirements, Qualifications & Expectations

• At least 3 year's experience cooking in a well-established, luxury restaurant or full-service 5 star lodge.
• Hotel Management Graduate or Culinary Degree with minimum 3 years certification.
• Excellent English Communications (Written and Verbal).
• Excellent all round experience [Pastry, Cold Kitchen, Hot Kitchen, Bakery, Butchery etc.]
• Knowledge of food and beverage legislation.
• Knowledge of food trends, food preferences and dietaries.
• Able to work under pressure.
• Good time management skills.

It is important that the candidate is able to work as part of a team and is a good cultural fit for The Royal Portfolio.
South African citizenship is advantageous. A valid work permit is essential if you are not in possession of a South African ID document.
It is a requirement of the Thornybush Nature Reserve is that all staff undergo a pre-employment polygraph test.

The CDP at Birkenhead House will be responsible for ensuring that the high food standards of the Royal Portfolio are met if not, exceeded. We recruit and employ individuals who share our Purpose which is “To give our guests a complete experience and a perfect stay” and who have the potential to learn and grow.

Duties & Responsibilities:

• Manage their shift and workload - overseeing staff and allocating duties, ensuring highest food hygiene standards, filling orders accurately and timeously, managing stock and waste, etc.
• Assisting the Sous Chef in the general day to day running of the kitchen.
• Prepare menus with guidance of the Sous Chef, ensuring adequacy at the cooking stations.
• Put effort into optimising the cooking process with attention to speed, detail and quality.
• Excellent use of various cooking methods, ingredients, equipment and processes.
• Follow the guidance of the Senior chefs, but also have input into new ways of presenting of dishes.
• Enforce strict health and hygiene standards.
• Training of junior staff, to grow and uplift them into professional experts.
• Help to maintain a climate of smooth & friendly co-operation, across all departments.
• To strive to study management subjects in preparation of future advancement/or training with the Sous Chef.
• Communicate with guests in open kitchen areas with ease and confidence.
• Timeous execution of key responsibilities as set out by the General Manager and Head of Department.
• Recite, understand, apply and live the Purpose and Value statement.

Requirements & Qualifications:

• Diploma in Culinary Arts
• Must have at least 2 years’ experience in a 5* Hotel environment
• Must have at least 2 years’ experience in a Chef de Partie position
• Knowledge of HACCP standards
• The ability to take initiative and be a leader
• Must be flexible and willing to work shifts
• Previous experience with and understanding of operational systems and computer literacy
• Ability to multitask and excellent time-management
• Proven job reliability, diligence and dedication
• Attention to detail
• Ideally looking for a candidate who is already resident in Hermanus or the surrounding areas

It is important that the candidate is able to work as part of a team and is a good cultural fit for The Royal Portfolio.
South African citizenship is advantageous. A valid work permit is essential if you are not in possession of a South African ID document.
Please note it is a condition of employment, that all staff undergo a pre-employment polygraph test.

The main purpose of the Duty Manager at The Silo Hotel is to manage and control the daily operations of the hotel. To ensure that the standards of The Royal Portfolio are met in order to contribute to the purpose of the company – "To give our guests a complete experience and a perfect stay".

MAIN DUTIES & RESPONSIBILITIES

• Ensure complete guest interaction and satisfaction.
• Be the point of contact for guests and anticipate and cater for their needs.
• Ensuring that guest and staff satisfaction is maintained through interdepartmental communication and liaison.
• Assisting and supporting the Rooms Division and Food & Beverage Department in managing the Operations of the hotel.
• In the absence of the General Managers, be the Senior Manager and point of contact at the hotel.
• Ensuring that all decisions are made with Company's interest first (communicating with the HOD of the relevant department) but with utmost importance ensuring the Safety of our guests and staff.
• Monitor health and safety throughout the hotel.
• Guide site inspections and guests around the property.
• Living, Breathing and Understanding the company’s purpose and values and ensure that the hotel is immersed in the TRP Culture.

REQUIREMENTS & QUALIFICATIONS

• 5 years’ Experience in a luxury 5* establishment (Required)
• 3 years’ Room Division Experience (Preferred)
• 3 years’ Food & Beverage Experience (Preferred)
• 3 years’ Housekeeping Experience (Preferred)
• 5 years’ Hotel Management Experience (Required)
• Diploma in Hospitality (Required)
• Strong English verbal and written communication skills
• International Language (Preferred)
• Systems - Micros (POS), Opera (PMS), Microsoft Office

It is important that the candidate is able to work as part of a team and is a good cultural fit for The Royal Portfolio.
South African citizenship is advantageous. A valid work permit is essential if you are not in possession of a South African ID document.
Please note it is a condition of employment, that all staff undergo a pre-employment polygraph test.

The Silo Hotel's Assistant Executive Housekeeper will be responsible for planning, organising and developing the overall operations of the Housekeeping department to deliver on The Royal Portfolio’s Purpose, which is “To give our guests a complete experience and a perfect stay”.

MAIN DUTIES & RESPONSIBILITIES

• Co-manage all Housekeeping day-to-day operations within budgeted guidelines, to the highest standards of The Royal Portfolio
• Planning, organising and directing team members to ensure the highest degree of guest experience and satisfaction
• Identify our guests' needs and respond proactively to all of their concerns
• Lead the Housekeeping team by attracting, recruiting and training talented personnel
• Establish targets, KRA’s, schedules, policies and procedures
• Oversee the training of all staff and ensure that they deliver to the required standard
• Ensure that all Maintenance issues are reported and follow-up to ensure that they are dealt with timeously
• Responsible for monthly stock-take
• Ensure thorough communication by holding a team briefing every morning and afternoon
• To embody and live The Royal Portfolio’s Purpose & Values and to instill this within the culture of The Silo

REQUIREMENTS & QUALIFICATIONS

• A minimum of 5 years of hospitality experience in a management role
• A minimum of 2 years of Housekeeping management experience
• Proven job reliability, diligence, dedication and attention to detail
• Up to date with Housekeeping trends and best practices
• Degree or diploma in any Hospitality field is advantageous 
• Experience in leading a team to excel and work cohesively
• Ability to spot and resolve problems efficiently
• Significant financial know-how and experience with budgets and management accounts
• Exceptional attention to detail, hardworking and a passion for people and hospitality
• A strong grasp of operational systems including MS Office, Teams, Micros POS and Opera 
• Exceptional communication both verbal and written, in English, with further languages advantageous
• A passion to learn, teach and drive improvement in employees
• A stickler for standards and an unrelenting drive to eliminate waste
• International experience in a similar environment and travel experience will be advantageous
• Must be able to work shifts, weekends and public holidays

It is important that the candidate is able to work as part of a team and is a good cultural fit for The Royal Portfolio. South African citizenship is advantageous.
A valid work permit is essential if you are not in possession of a South African ID document.
Please note it is a condition of employment, that all staff undergo a pre-employment polygraph test.

The Waiter at The Silo Hotel is professional and friendly with a good knowledge of food, wine, service and a passion for serving people. This position requires constant interaction with our guests to ensure that they have a personal and memorable experience at our bar and restaurants, while adhering to The Royal Portfolio’s Purpose, which is “To give guests a complete experience and a perfect stay”.

MAIN DUTIES & RESPONSIBILITIES

• To ensure a superior, friendly and personalised guest service and experience 
• Demonstrate a thorough knowledge of food and beverage products
• Interact with customers and to take orders
• Assess customers’ needs and preferences and make recommendations
• Provide guidance to guests on hotel activities, dining options and general hotel and Cape Town information
• Ability to sell or influence others for up selling and suggestive selling
• Maintain a clean working area by sweeping, vacuuming and dusting
• Collect payment and balance all receipts
• Prepare inventory or purchase requisitions as needed to replenish supplies
• To embody and live The Royal Portfolio’s Purpose & Values

REQUIREMENTS, QUALIFICATIONS & EXPECTATIONS

• Have excellent English communication skills (written and verbal). Other languages are advantageous
• Have display positive interpersonal skills
• Have willingness and a passion to serve
• Minimum 2 years bartending/waitering experience required in a Upmarket Bar or Luxury Property
• Experience in handling Point of sale (POS) terminals and Stock & Inventory management software
• Ability to stay calm under pressure
• Top knowledge of The Silo and of Cape Town and surrounding areas
• Ability to work long hours, day and night, including weekends and holidays
• Proven job reliability, diligence, dedication and attention to detail
• A passion to learn, teach and drive improvement in fellow employees
• International experience in a similar environment and travelling experience will be advantageous

It is important that the candidate is able to work as part of a team and is a good cultural fit for The Royal Portfolio.
South African citizenship is advantageous. A valid work permit is essential if you are not in possession of a South African ID document.
Please note it is a condition of employment, that all staff undergo a pre-employment polygraph test.

The Silo Hotel’s Guest Relations Officer needs to demonstrate the highest level of courteous and efficient service, to ensure guests feel welcome and that their needs will be attended to at all times during their stay.

MAIN DUTIES & RESPONSIBILITIES

• To embody and live The Royal Portfolio’s Purpose & Values and to instill this within the culture of The Silo Hotel.
• Provide guests with information about attractions, facilities, services and activities around Cape Town.
• Arrange events, excursions, transportation etc. upon request from our guests.
• To ensure that all standards and procedures are fully known and followed.
• Stay current and up to date with all hotel services as well as daily VIP requests and special events.
• Welcoming all Guests upon arrival; Engaging with them throughout their stay; Escorting departing guests to the door on their last day.
• Dealing with Guest queries and arranging assistance where necessary.
• Constant monitoring of Opera and Guest profiling and ensure our team are updating required information: nationalities, address, remarks, preferences, etc.
• Ensuring day-to-day Guest services such as wake-up calls, room service etc.; all handled timeously and accurately.
• Operate Dineplan to make and update dining reservations for all outlets. Capture guest details correctly and ensure confirmations are sent.
• Answer and screen all incoming calls and deal with individual requests, messages and queries from Guests.
• Assist with ad hoc duties as requested by colleagues and Management if within reason and person’s capabilities.

REQUIREMENTS, QUALIFICATIONS & EXPECTATIONS

• Candidates with a Diploma in Hospitality Management will be given preference
• 1+ years’ experience in Guest Relations / Guests Service experience in a 5* Environment
• A strong grasp of operational systems (Micros POS and Opera) and computer literacy in Microsoft Excel, Word, PowerPoint and Outlook
• Strong organizational skills and ability to multitask
• Presentable and well groomed
• Top knowledge of The Silo Hotel, our Guests, Cape Town and surrounding areas
• Ability to work long hours, day and night, including weekends and holidays
• Ability to work accurately under pressure
• Exceptional verbal and written communication skills in English are essential; additional languages are a plus
• Exceptional attention to detail, hardworking and a passion for people and hospitality
• A passion to learn, teach and drive improvement in employees
• International experience in a similar environment and travel experience will be advantageous
• Own transport a plus

It is important that the candidate is able to work as part of a team and is a good cultural fit for The Royal Portfolio.
South African citizenship is advantageous. A valid work permit is essential if you are not in possession of a South African ID document.
Please note it is a condition of employment, that all staff undergo a pre-employment polygraph test.

La Residence’s Guest Relations Officer needs to demonstrate the highest level of courteous and efficient service, to ensure our Guests feel welcome and that their needs will be attended to at all times during their stay. The GRO builds strong relationships with our Guests, constantly striving to live up to our purpose, which is "To give our Guests a complete experience and a perfect stay".

MAIN DUTIES & RESPONSIBILITIES

• Deal with Guest queries (via phone, email and in person) and arrange assistance as necessary
• Provide Guests with information about attractions, facilities, services, and activities in and around Franschhoek & Stellenbosch
• Prepare for Guests’ arrival a day before the time, making note of any special requests
• Monitoring our booking system, Opera and manage the Guest profiles and relay any information to other departments
• Deliver day to day hotel services: wake-up calls, printing newspapers, day sheets, welcome letters, weather cards, bills etc. (and ensuring they are handled timeously and accurately)
• Managing reservations for restaurant, tours and transfers
• Answer and screen all incoming switchboard calls and deal with individual requests, messages and queries from Guests
• Liaise regularly with agents on Guest experience on property
• Maintain communication with all other hotel departments
• Assist with ad hoc duties as requested by colleagues and Management
• Daily itinerary review to ensure bookings are confirmed, preferences shared with departments and service providers
• Prepare Guests for departure, offering assistance with transport, flight confirmations, boarding passes, luggage packing and wrapping, storage, car cleaning where applicable, breakfast packs, etc.
• Live and breathe the company's Vision, Purpose and Values statement.

REQUIREMENTS & QUALIFICATIONS

• Must have at least 2 years’ experience in a 5* Hotel environment.
• Must have at least 2 years’ experience in a Front Desk role.
• Degree or Diploma in Hospitality Management.
• Knowledge of Property Management system Opera at Operator Level.
• Computer literate with working knowledge of Microsoft Office Word, Excel, PowerPoint and Outlook.
• Demonstrate excellent written and verbal communication skills.
• Proven job reliability, diligence, dedication and attention to detail.
• Ability to multitask with excellent time-management.
• Ability to work under pressure with strong admin skills.
• Ability to take initiative and make judgement calls.
• Ability to take the initiative and be a leader.
• Must be flexible and willing to work shifts.

It is important that the candidate is able to work as part of a team and is a good cultural fit for The Royal Portfolio.
South African citizenship is advantageous. A valid work permit is essential if you are not in possession of a South African ID document.
Please note it is a condition of employment, that all staff undergo a pre-employment polygraph test.

The Receptionist at Waterside at Royal Malewane needs to demonstrate the highest level of courteous and efficient service, to ensure guests feel welcome and that their needs will be attended to at all times during their stay. 

MAIN DUTIES & RESPONSIBILITIES

• To embody and live The Royal Portfolio’s Purpose & Values and to instill this within the culture of Waterside.
• Provide guests with information about local attractions, facilities, services and activities.
• Arrange events, excursions, transportation etc. upon request from our guests.
• To ensure that all standards and procedures are fully known and followed.
• Stay current and up to date with all hotel services as well as daily VIP requests and special events.
• Welcoming all Guests upon arrival; Engaging with them throughout their stay.
• Dealing with Guest queries and arranging assistance where necessary.
• Constant monitoring of Opera and Guest profiling and ensure our team are updating required information: nationalities, address, remarks, preferences, etc.
• Ensuring day-to-day Guest services such as wake-up calls, room service etc.; all handled timeously and accurately.
• Answer and screen all incoming calls and deal with individual requests, messages and queries from Guests.
• Manage radio communication and keep all departments up to date with Guest movements.
• Assist with ad hoc duties as requested by colleagues and Management if within reason and person’s capabilities.

REQUIREMENTS, QUALIFICATIONS & EXPECTATIONS

• Candidates with a Diploma in Hospitality Management will be given preference
• 2+ years’ experience in Guest Relations / Guests Service experience in a 5* lodge environment
• A strong grasp of operational systems (Micros POS and Opera) and computer literacy in Microsoft Excel, Word, PowerPoint and Outlook
• Strong organizational skills and ability to multitask
• Presentable and well groomed
• Ability to work long hours, day and night, including weekends and holidays
• Ability to work accurately under pressure
• Exceptional verbal and written communication skills in English are essential; additional languages are a plus
• Exceptional attention to detail, hardworking and a passion for people and hospitality
• A passion to learn, teach and drive improvement in employees
• International experience in a similar environment and travel experience will be advantageous
• Own transport a plus
• Must be able to live on site

It is important that the candidate is able to work as part of a team and is a good cultural fit for The Royal Portfolio.
South African citizenship is advantageous. A valid work permit is essential if you are not in possession of a South African ID document.
It is a requirement of the Thornybush Nature Reserve is that all staff undergo a pre-employment polygraph test.

The Chef de Partie (CDP) at La Residence's Terrace Room, works alongside the Sous Chef to run the dining experience in the busy, interactive hotel kitchen that services our Villas. The CDP assists in ensuring the highest standards and consistent quality in the daily food preparation, keeping up to date with new products, recipes and preparation techniques. This is in order to ensure that La Residence’s kitchen lives up to The Royal Portfolio’s purpose which is “to give our guests a complete experience and a perfect stay”.

Duties & Responsibilities:

• Takes care of daily food preparation and duties assigned by the superiors to meet the standard and the quality set by the Restaurant.
• Ensure that the production, preparation and presentation of food are of the highest quality at all times.
• Able to estimate the daily production needs and checking the quality of raw and fresh products to ensure that standards are met.
• Preparing, cooking and presenting high quality dishes within the specialty section
• Assisting the Sous Chef in maintaining menu standards, recipes and developing dishes
• Preparation of mis en place and co ordination of this duty for meal periods by Commis Chefs
• Assisting with the management of health & safety and food hygiene practices
• Managing and training Commis Chefs
• Monitoring portion and waste control
• Overseeing the maintenance of kitchen 

Requirements & Qualifications:

• Must have at least 2 years’ experience as a CDP in a 5* Hotel kitchen
• Tertiary qualification in Culinary Arts Degree with minimum 3 years certification.
• A creative chef, confident to run a section: preparing, cooking and presenting high quality dishes within the specialty section
• Strong team player, positive attitude
• Ability to lead and manage junior team members
• Demonstrated excellent written and verbal communication skills.
• Ability to multitask with strong time-management
• High level of attention to detail
• Good level of numeracy
• Enthusiasm to develop your own skills and knowledge plus those around you
• Adaptability to change and willingness to embrace new ideas and processes
• Ability to work without close supervision
• Proven job reliability, diligence, dedication and attention to detail
• Must be flexible with working nights, weekends, and holidays
• Preference will be given to candidates already residing in Franschhoek/ the surrounding areas

It is important that the candidate is able to work as part of a team and is a good cultural fit for The Royal Portfolio.
South African citizenship is advantageous. A valid work permit is essential if you are not in possession of a South African ID document.
Please note it is a condition of employment, that all staff undergo a pre-employment polygraph test.

Located in the winelands of Franschhoek, La Residence is set within productive vineyards and orchards, which the Assistant Farm Manager will be jointly responsible for. From maximising the productivity of the estate in order to supply the hotel with fruit, vegetables, eggs, herbs and flowers, to overseeing the maintenance of the hotel gardens and the estate at large. The gardens at La Residence play a very important role in ensuring that we live up to our purpose, which is "to give our guests a complete experience and a perfect stay".

MAIN DUTIES & RESPONSIBILITIES

• Manage the Farm team in carrying out the duties to maintain, develop and care for: Vineyards, fruit and olive trees and vegetables / Lawns, hedges, shrubs, flower beds, trees / The rose garden and greenhouse / Irrigation / Fire Safety / Equipment and assets / Roads and pathways / Animals
• Contribute to the profitability of the hotel through increased production and quality of produce for the hotel Kitchen and Housekeeping teams
• Build a happy, motivated and effective Farm team
• Create and maintain a positive working environment for the team
• Ensure adequate rostering is done to ensure maximum efficiency of team
• Bring any HR issues to the attention of the HR Manager
• Ensure that guest environment is respected at all times. Always be welcoming, friendly and courteous when encountering guests. Ensure strictest confidentiality with regards to guest information.

REQUIREMENTS, QUALIFICATIONS & EXPECTATIONS

• Matric certificate
• Valid Drivers license
• 5+ years experience managing the maintenance of a high-end estate, preferably for a luxury hotel
• Knowledge of local fruit and wine production and industry
• Proven track record of leading a team
• Basic computer skills an advantage (Word, Excel, Outlook, a Project Management tool such as Trello, Planner or Asana would be advantageous)
• Excellent verbal communication in English as well as reading and writing

It is important that the candidate is able to work as part of a team and is a good cultural fit for The Royal Portfolio.
South African citizenship is advantageous. A valid work permit is essential if you are not in possession of a South African ID document.
Please note it is a condition of employment, that all staff undergo a pre-employment polygraph test.

The Bartender/ Barista at La Residence is involved in all aspects of beverage service at the property, from specialty coffees and teas, to wine, spirits, cocktails, craft gins, beers, etc. Advising and serving guests, as well as ordering in, and controlling the stock, ensures that the beverage experience at La Residence contributes to our purpose which is "to give our guests a complete experience and a perfect stay".

MAIN DUTIES & RESPONSIBILITIES

• To embody and live The Royal Portfolio’s Purpose & Values
• To ensure a superior, friendly and personalised guest service and experience
• Interact with customers and to take orders
• Create and serve hot specialty beverages including all coffees and teas
• Mix ingredients to prepare cocktails and other bar beverages as ordered and in compliance with hotel standard drink recipes
• Assess customers’ needs and preferences and make recommendations
• Ability to sell or influence others for up selling and suggestive selling
• Provide guidance to guests on hotel activities, dining options and general hotel and Franschhoek information
• Demonstrate a thorough knowledge of food and beverage products
• Maintain a clean working area by sweeping, vacuuming and dusting
• Maintain liquor inventory and consumption records
• Prepare inventory or purchase requisitions as needed to replenish supplies
• Stay guest focused and nurture an excellent guest experience

REQUIREMENTS, QULIFICATIONS & EXPECTATIONS

• At least 2-years' experience working at a 5* hotel or restaurant
• Up to date product knowledge of Cocktails, Wines and Spirits
• Ability to work long hours, day and night, including weekends and holidays
• Demonstrated excellent written and verbal communication skills.
• A passion to learn, teach and drive improvement in employees
• International experience in a similar environment and traveling experience will be advantageous
• Knowledge of Micro’s (POS)
• Team player, happy to do all the jobs in the bar, from cleaning to serving
• Proven job reliability, diligence, dedication
• Must live locally and have good knowledge of local wines, estates, venues, restaurants, attractions, etc.

It is important that the candidate is able to work as part of a team and is a good cultural fit for The Royal Portfolio.
South African citizenship is advantageous. A valid work permit is essential if you are not in possession of a South African ID document.
Please note it is a condition of employment, that all staff undergo a pre-employment polygraph test.

The Night Auditor at La Residence is an important role in the hotel operation, on duty from 22.00 - 07.00 daily. In the absence of most staff, and Senior Management, they are required to deliver on The Royal Portfolio’s Purpose, which is “To give our guests a complete experience and a perfect stay". 

MAIN DUTIES & RESPONSIBILITIES

• Adherence to company policies and procedures
• Welcoming all Guest upon arrival
• Dealing with Guest queries and arrange assistance as necessary
• Be on the floors at all times, but also ensuring that the Front Office is staffed all the time to ensure Guests are attended to when browsing through the Curio Shop
• Work hand in hand with the Front Desk team and other departments
• To assist guests with information they need about the services at the hotel and surrounds
• To ensure that every guest leaving the hotel with the best guest service experience
• To assist with escorting departing guests to the door and engaging with them about their stay
• Must be able to build relationships with all Guest
• To build and maintain strong culture in Front Office
• Maintain communication within the Hotel, other departments, as well as security with regards to guest’s movement
• Ability to work accurately under pressure
• Ensure all relevant reports have been printed and distributed to the respective departments (handovers, breakfast packs, etc.)
• Audit FOH cash up and corresponding account allocations
• Audit hotel transactions and corresponding account allocations
• Run End of Day Function on Opera
• Ensure Front of House, Front Office & the rest of the property grounds is neat and tidy at all times
• Manages Hotel on absence of Department Heads
• Manages night security and facilitate any irregularities
• Ability to take initiative and make judgement calls re complaints (considering spend and adequate gifting / room drops / vouchers)
• Constant monitoring of PMS and Guest profiling to ensure that the team is updating required information; nationalities, address, remarks, preferences, contact details
• Update and share Guest Feedback to executive and management team
• Ensuring night-to-night Guest services such as document handling, wake-up calls etc; all carried out timeously and accurately

REQUIREMENTS & QUALIFICATIONS

• Hospitality Diploma advantageous or at least 2 years’ experience in a 5* Hotel or 1 years’ experience in a Front Office environment.
• Demonstrated excellent English written and verbal communication skills.
• A strong grasp of operational systems (Micros POS and Opera) and computer literacy in Microsoft Teams, Excel, Word, PowerPoint, Outlook.
• Strong organizational skills and ability to multitask.
• Ability to work long hours, day and night, including weekends and holidays.
• International experience in a similar environment and travelling experience will be advantageous.
• Driver's license essential, own transport a plus.
• Knowledge of Franschhoek and surrounding areas

It is important that the candidate is able to work as part of a team and is a good cultural fit for The Royal Portfolio.
South African citizenship is advantageous. A valid work permit is essential if you are not in possession of a South African ID document.
Please note it is a condition of employment, that all staff undergo a pre-employment polygraph test.

The Front of House Manager takes full responsibility for the Food & Beverage service delivery at Birkenhead House, from creating exceptional guest experiences, to ensuring smooth daily operations and leading the team who makes it all happen.  This is all to ensure that The Royal Portfolio delivers on our company purpose, which is "to give our guests a complete experience and a perfect stay".

MAIN DUTIES & RESPONSIBILITIES

• As Front of House (FOH) Manager, oversee and supervise all Front of House (F&B) operations.
• Plan, supervise, and control operations, supporting the overall service standards and efficiency.
• Lead and motivate the FOH team (Waiters, Bartenders, Baristas and Runners), ensuring professional service and high standards are exceeded daily.
• Communicate effectively with Management and staff regarding guest requests and concerns, staff queries, maintenance issues and any operational matters.
• Conduct service briefings and monitor daily routines, ensuring adherence to SOPs and the company code of conduct and disciplinary code.
• Handle guest feedback, resolve complaints professionally, and follow up on guest experiences.
• Manage cash-ups, bills, house accounts, and transactions, including cash and credit card handling.
• Prepare operational reports and provide updates on sales, waste, staff performance etc.
• Oversee inventory management, including stock control, breakages and monthly counts.
• Develop staff rosters, oversee attendance, clock-in/out procedures, plan and approve leave and record absenteeism.
• Conduct ongoing training on menus, beverages and service standards.
• Support HR functions such as job profiling, interviewing, performance management, disciplinary action and creating the team's personal development plans.
• Maintain health, safety, and hygiene standards across all FOH areas.
• Develop and implement checklists and daily operational routines for consistency.
• Step in as Duty Manager on an as-needed basis, ensuring smooth operations and handling guest issues if and as they arise.
• Check rooms and ensure they are prepared and ready for guest check-in (when required).
• Greet and check-in guests, ensuring a welcoming and efficient arrival experience (when required).
• Work closely with the team to enhance guest experiences and operational efficiency.

REQUIREMENTS, QUALIFICATIONS & EXPECTATIONS

• A tertiary qualification in Hospitality Management would be a distinct advantage.
• Wine certificate (minimum WSET1 or Junior Sommelier) preferable.
• Minimum of 5 years’ experience in a luxury, 5-star hotel environment Food & Beverage department.
• Minimum 2 years in an F&B or FOH Management role minimum Assistant F&B/ FOH Manager.
• Experience with Point of Sale (POS) systems and stock & inventory management software.
• Exposure to Opera, Property Management System, at Operator level.
• Excellent written and spoken English; additional languages are advantageous.
• Strong interpersonal and leadership skills
• A positive, can-do attitude.
• Ability to stay calm under pressure
• Able to work long hours, including weekends and holidays.
• Diligence, reliability, attention to detail
• A passion for service excellence and a desire to constantly exceed guest expectations with highly personalised experiences.
• Willingness to learn, teach, and drive team improvement.

It is important that the candidate is able to work as part of a team and is a good cultural fit for The Royal Portfolio.

South African citizenship is advantageous. A valid work permit is essential if you are not in possession of a South African ID document.

Please note it is a condition of employment, that all staff undergo a pre-employment polygraph test.

The Receptionist at Malewane Lodge needs to demonstrate the highest level of courteous and efficient service, to ensure guests feel welcome and that their needs will be attended to at all times during their stay. 

MAIN DUTIES & RESPONSIBILITIES

• To embody and live The Royal Portfolio’s Purpose & Values and to instill this within the culture of Malewane Lodge.
• Provide guests with information about local attractions, facilities, services and activities.
• Arrange events, excursions, transportation etc. upon request from our guests.
• To ensure that all standards and procedures are fully known and followed.
• Stay current and up to date with all hotel services as well as daily VIP requests and special events.
• Welcoming all Guests upon arrival; Engaging with them throughout their stay.
• Dealing with Guest queries and arranging assistance where necessary.
• Constant monitoring of Opera and Guest profiling and ensure our team are updating required information: nationalities, address, remarks, preferences, etc.
• Ensuring day-to-day Guest services such as wake-up calls, room service etc.; all handled timeously and accurately.
• Answer and screen all incoming calls and deal with individual requests, messages and queries from Guests.
• Manage radio communication and keep all departments up to date with Guest movements.
• Assist with ad hoc duties as requested by colleagues and Management if within reason and person’s capabilities.

REQUIREMENTS, QUALIFICATIONS & EXPECTATIONS

• Candidates with a Diploma in Hospitality Management will be given preference
• 2+ years’ experience in Guest Relations / Guests Service experience in a 5* lodge environment
• A strong grasp of operational systems (Micros POS and Opera) and computer literacy in Microsoft Excel, Word, PowerPoint and Outlook
• Strong organizational skills and ability to multitask
• Presentable and well groomed
• Ability to work long hours, day and night, including weekends and holidays
• Ability to work accurately under pressure
• Exceptional verbal and written communication skills in English are essential; additional languages are a plus
• Exceptional attention to detail, hardworking and a passion for people and hospitality
• A passion to learn, teach and drive improvement in employees
• International experience in a similar environment and travel experience will be advantageous
• Own transport a plus
• Must be able to live on site

It is important that the candidate is able to work as part of a team and is a good cultural fit for The Royal Portfolio.

South African citizenship is advantageous. A valid work permit is essential if you are not in possession of a South African ID document.

It is a requirement of the Thornybush Nature Reserve is that all staff undergo a pre-employment polygraph test.

The Pastry CDPs at Royal Malewane Lodges are responsible for assisting in the running of the Pastry sections of our busy 5* safari lodge kitchens. They assist in maintaining the overall standards of the desserts, celebration plates, tea items and turn down treats, always ensuring that we live up to our purpose which is "To give our guests a complete experience and a perfect stay".

MAIN DUTIES & RESPONSIBILITIES

• Ensure that you follow and lead by example according to our Purpose and Values.
• Managing and training any demi-chef de parties or commis working with you.
• Helping the Executive Chef to develop new dishes and menus.
• Ensuring you and your team have high standards of food hygiene and follow the rules of health and safety.
• Monitoring portion and waste control to maintain profit margins.
• Undergo training in both formal courses and on-the-job to develop cooking, baking and kitchen organisational skills.
• To aid all stock taking within the Pastry Kitchen
• Supervise workloads during shifts.
• Ensure that everything is done to the highest possible standards.
• Upholds the lodge's commitment to hospitality.

REQUIREMENTS & QUALIFICATIONS

• Must have at least 3 years experience in the pastry section of a 5 Star Hotel or lodge 
• Qualification: The 14-19 Hospitality & Catering diploma or City & Guilds diplomas in professional cookery or BTech HND in professional cookery or a foundation degree in Culinary Arts 
• Excellent and creative cooking skills.
• Demonstrated excellent English written and verbal communication skills.
• Ability to multitask, with excellent time-management.
• Proven job reliability, diligence and dedication.
• An exceptional eye for detail.
• Must be flexible with working nights, weekends, and holidays.

It is important that the candidate is able to work as part of a team and is a good cultural fit for The Royal Portfolio.
South African citizenship is advantageous. A valid work permit is essential if you are not in possession of a South African ID document.
Please note it is a condition of employment, that all staff undergo a pre-employment polygraph test.

The main purpose of the Duty Managers at Royal Malewane Lodges is to manage and control the movements of our guests and the daily operations. To ensure the very highest levels of guest satisfaction, in line with the purpose of the company which is "to give our guests a complete experience and a perfect stay".

MAIN DUTIES & RESPONSIBILITIES

• Ensure complete guest interaction and satisfaction at all times.
• Monitor health and safety throughout the lodge.
• Overseeing day-to-day operations and guest movements.
• Constantly communicating guest moves and needs with all departments of the lodge.
• Be the point of contact for guests and anticipate and cater for their every need.
• Be visible, available and create a management presence in the lodge.
• Ensure the smooth running of all service areas and assist all F&B staff if and when needed.
• Guide agents, journalists and guest site inspections around the properties.
• Assisting all department HODs and staff, as and when required.
• Living and breathing the company’s Purpose & Values statement and ensure that the lodge is immersed in The Royal Portfolio Culture.

REQUIREMENTS & QUALIFICATIONS

• Previous experience in Housekeeping and/ or F&B is preferable
• Previous experience as a Lodge Anchor, Camp Manager or HOD is required
• Tertiary qualification in Hospitality is preferable
• 5 years’ experience in a luxury 5* establishment (Required)
• Strong English verbal and written communication skills
• Systems - Micros (POS), Opera (PMS), Microsoft Office
• Driver's license is essential

It is important that the candidate is able to work as part of a team and is a good cultural fit for The Royal Portfolio.
South African citizenship is advantageous. A valid work permit is essential if you are not in possession of a South African ID document.
It is a requirement of the Thornybush Nature Reserve is that all staff undergo a pre-employment polygraph test.

The F&B Floor Supervisor at Malewane Lodge demonstrates the highest level of courteous and efficient service, to ensure all guests feel welcome and that their needs are attended to at all times during their stay. They are knowledgeable about The Royal Portfolio properties and standards and need to ensure that they adhere to the company’s purpose which is “To give guests a complete experience and a perfect stay”. 

MAIN DUTIES & RESPONSIBILITIES

• Plan, supervise and control various operations, working closely with and supporting the Food & Beverage Manager, Duty Managers and Lodge Managers.
• Anticipate guests’ needs, respond promptly, acknowledge all guests and resolve complaints, ensuring guest satisfaction.
• Constant effective communication with managers and supervisors regarding any guest or staff issues.
• Encourage and motivate staff with a positive attitude.
• Manage Waiters, Bartenders and Runners by ensuring the smooth running of the floor and that duties are carried out in a professional and timeous manner.
• Maintain excellent product knowledge.
• Prepare weekly staff rosters if need be.
• Conduct service briefings.
• Ensure all staff adhere to the ‘Company code of conduct’ and ‘standard operating procedures’
• Monitor staff closely to identify any transgressions throughout service so that these can be addressed immediately.
• Monitor staff service levels to establish any areas that required attention or further training and provide training where required.
• Ensure the correct set up for functions and bookings for the day.
• Ongoing menu and beverage training as well as developing regular tests for staff.
• Monitor staff breaks, general time keeping, attendance and appearance.

REQUIREMENTS & QUALIFICATIONS

• Diploma in Hospitality Management or Hotel School qualifications will be given preference
• Minimum 3-5 years’ experience in a luxury hotel & restaurant environment
• A strong grasp of operational systems (Micros POS and Opera) and computer literacy in Microsoft Excel, Word, PowerPoint, Outlook
• Food & Beverage product knowledge
• WSET qualifications a distinct advantage
• Strong organizational skills and ability to multitask
• Ability to stay calm under pressure
• A willingness and passion to serve
• Presentable and well groomed
• Ability to work long hours, day and night, including weekends and holidays.
• Very strong ability to communicate, read and write in English is essential, additional languages are a plus
• A passion to learn, teach and drive improvement in employees
• International experience in a similar environment and international travel experience will be advantageous

It is important that the candidate is able to work as part of a team and is a good cultural fit for The Royal Portfolio.
South African citizenship is advantageous. A valid work permit is essential if you are not in possession of a South African ID document.
It is a requirement of the Thornybush Nature Reserve is that all staff undergo a pre-employment polygraph test.

The Royal Portfolio properties offer internships for local and international Hospitality students needing to gain practical experience as part of their ongoing studies.

This is a rotational, operations internship, which means students spend 2 weeks in each department of our hotels, with a longer stretch of time towards the second half of the internship, in one department. This programme ensures that students get to experience and understand how all the departments in our hotels operate, how they work together, and ultimately, how they all play a very important part in ensuring that we live up to our purpose, which is "To give our guests a complete experience and a perfect stay."

As a company, we recognise the very real challenge of youth unemployment in South Africa, and so by uplifting this young community with internship opportunities, our aim is to ensure that graduates have solid practical experience which makes them more employable when they enter the formal job market.  

As a company, we also recognise the impact international students have on our own teams, and so we encourage short term internships to enable our employees to gain and share knowledge and to build life long friendships with international reach. 

If you are interested in applying for an internship, please complete the short questionnaire that follows, and on review, our team will get back to you. 

Please note:

• You must be studying a Hospitality diploma or degree currently 
• You would need to take care of all your own travel, accommodation and visa requirements (only Waterside currently offers limited student accommodation)
• Good communication in English (both verbal and written)
• Good computer skills (Excel, Word, Outlook, TEAMS, preferably some exposure to Opera or another Property Management System)
• A driver's license is a distinct advantage
• Can do attitude and a team player
• Willingness to listen and learn

It is important that the candidate is able to work as part of a team and is a good cultural fit for The Royal Portfolio.
South African citizenship is advantageous. A Section 22b exchange visa is essential if you are not in possession of a South African ID document.

If you haven't seen a position on our Careers page that suits your experience, please apply here, and our HR team will review all applications in consideration for any of the roles we have now, or in future, at any of our properties.

The Royal Portfolio is all about passionate people whose heart, soul and expertise make us the family that we are. We hire for attitude and train for skill so we are constantly searching for people who are enthusiastic about giving our guests a complete experience and a perfect stay, in line with our Purpose & Values.  

We hope to be in touch with you soon.