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Accommodation Reservations

Tel: +27 (0) 21 671 5502

The Silo Hotel Dining

Tel: +27 (0) 21 670 0511

These Terms and Conditions (“Terms and Conditions”) govern your use of The Royal Portfolio website. By accessing and using the website you agree to be bound by the Terms and Conditions set out in this legal notice. If you do not wish to be bound by these Terms and Conditions, you may not access the website.

The Royal Portfolio reserves the right to change, modify, add to or remove from portions or the whole of these Terms and Conditions from time to time. Changes to these Terms and Conditions will become effective upon such changes being posted to this website. It is your responsibility to periodically check these Terms and Conditions at the website for changes or updates. Your continued use of this website following the posting of changes or updates will be considered notice of your acceptance to abide by and be bound by these Terms and Conditions, including such changes or updates.

Terms and Conditions of the Site

Read the Bond Terms & Conditions here
Read A Perfect Stay Terms & Conditions here

All rights in and to the content, which includes but is not limited to the text, graphics, logos, buttons, icons, images, photographs, audio clips, databases and software, of this website is reserved and retained by The Royal Portfolio, its affiliates or subsidiaries or any other third party owner of such rights. Except as specified in these Terms and Conditions, you are not granted a license or any other right including without limitation under copyright, trademark, patent or other intellectual property right in or to the content.

You may not copy, reproduce, distribute, republish, download, display, post or transmit in any form or by any means, material on this website. You may not use the website for offensive, defamatory, incorrect or untrue disclosure to any persons. All trademarks, logos and icons may not be used without the prior permission of The Royal Portfolio.

We reserve the right to change or discontinue the content and/or services available from The Royal Portfolio website without prior notice. The Royal Portfolio may also suspend or terminate the website at any time without prior notice.

You shall not decompile and/or reverse engineer the source code of the website. These website Terms and Conditions shall apply in respect of all persons accessing this website , or otherwise providing The Royal Portfolio with Personal Information, including minors. If you are a minor (under 18 years of age), you may use this website only with the supervision of a parent or guardian. If you represent that you are of sufficient legal age to use this website you will be bound by legal obligations and liabilities that you may incur as a result of your use of this website and the services. You agree to supervise all usage by minors of this website under your name or account.

You are responsible for maintaining the confidentiality and security of your name and password for access to the website and you accept full liability for all activities that occur on or related to the website under your name. You may not impersonate another user accessing the website, nor provide false information to gain access to the website.

Without limiting the generality of the aforegoing, the website could include technical, typographical or other inaccuracies and you are urged to contact your own professional advisors to confirm all information contained on the website prior to placing reliance thereon. Changes are periodically made to the information herein and these changes will be incorporated in new additions of this website.

Promotions and Campaigns

We may at times use this website to promote and offer the opportunity to participate in promotions and campaigns.  All promotions and campaigns will be governed by their own Terms and Conditions.  During the running of the campaign or promotions we may transfer personal information to a third party, being a sponsor or partner. All details of the collection of information for the duration of the promotion and/or campaign will be made available at the time of your acceptance to participate.

Some of these promotions or campaigns may have the ability to send the offer to a friend with your comment. Should you choose this offer, we reserve the right to collect your friend(s) information.

Privacy Policy

The Royal Portfolio receives various types of information from you when you access the website, either through the reservations process or otherwise. Our Privacy Policy governs the website and mobile application and is available on our website for review.


Only with prior written permission, may a third party site link to this website provided that the link is pointed directly to the homepage of The Royal Portfolio website only. The link may not portray The Royal Portfolio, its affiliates, or their products or services in a false, misleading, derogatory, or offensive manner. You may not use The Royal Portfolio logo or any other proprietary graphic or trademark as part of the link without the express written permission of The Royal Portfolio.

Limitation of Liability

Although reasonable steps have been taken to ensure the accuracy and completeness of the contents, data and information on the website, there may be instances where such information proves inaccurate or incomplete. Before making any decision or taking any action which might affect you or your business you should consult your own professional advisors, and take all reasonable steps to ensure and verify the accuracy of the contents, data and information obtained from this website.

Due to the nature of the Internet, The Royal Portfolio is unable to guarantee that any products and services or any website accessible by the website are virus or error free. We therefore suggest that you check all e-mails, attachments and files before downloading them.

Both this website and mobile application are controlled, operated and administered by The Royal Portfolio from its offices as set out below within the Republic of South Africa. The Royal Portfolio makes no representation that the content is appropriate or available for use in certain locations or countries. Access to the website from territories or countries where the content is illegal is prohibited. You may not use this website in violation of South African export laws and regulations. If you access this website from locations outside of South Africa, you are responsible for compliance with all local laws. These Terms and Conditions shall be governed by the laws of the Republic of South Africa, and you consent to the jurisdiction of the High Court of South Africa in the event of any dispute. If any of the provisions of these Terms and Conditions are found by a court of competent jurisdiction to be invalid or unenforceable, that provision shall be enforced to the maximum extent permissible so as to give effect to the intent of these Terms and Conditions, and the remainder of these Terms and Conditions shall continue in full force and effect. These Terms and Conditions constitute the entire agreement between The Royal Portfolio and you with regard to the use of the content and this website and mobile application.


The Royal Portfolio, and any holding company, supplier, employee, director, partner, affiliate and agent, and any third party owner of rights or products (“the Owners”) make no warranty or representation as to the availability, accuracy or completeness of any third-party content accessible via an Internet link.

Neither The Royal Portfolio nor the Owners shall be held responsible for any direct or indirect special, consequential or other damage of any kind whatsoever suffered or incurred, related to the use of, or the inability to access or use the content of the website or any functionality thereof, or of any linked website, even if The Royal Portfolio is expressly advised thereof.

You are encouraged to report untrue, inaccurate, defamatory or any other information necessary to The Royal Portfolio.

The Royal Portfolio will not be liable for costs incurred by you to obtain professional advice relating to any The Royal Portfolio Terms and Conditions in any section of The Royal Portfolio website.

Links to other Websites

The Royal Portfolio website may contain links to other sites which are not within our control. These other websites will have their own policies and we cannot be held responsible for these or any other terms and conditions that may be within these sites. The Royal Portfolio does not accept any liability or any loss or damage as a result of the products, services, content or information obtained through these third party websites.

Governing Law

You agree to comply with all applicable laws relating to the use of The Royal Portfolio website.


You agree to be financially responsible for any financial transactions made by you on this website (as well as for use of your account by others, including without limitation, minors). You agree that the reservation facilities of this website shall be used only to make legitimate reservations. You understand that overuse or abuse of the reservation facilities of this website may result in you being denied access to such facilities, at the sole discretion of The Royal Portfolio.

For any reservations or other services for which fees may be charged, you agree to abide by these Terms and Conditions as well as, that payment of all amounts shall be paid by you when due and that you shall comply with all rules and restrictions regarding rates and charges as well as in respect of the availability of products or services. You shall be completely responsible for all charges, fees, duties, taxes and assessments arising out of the use of this website.

All costs associated with your stay as well as the booking procedure and cancellation policy at The Royal Portfolio are accessible via the website or telephonically. Payment may be made online by credit card through a sufficiently secure payment system. The payment system allows for review, corrections and withdraw by you prior to placing the final order.

By effecting payment via our website, the transaction constitutes an electronic transaction as defined in the Electronic Communications and Transactions Act, (“ECTA”), Act 25 of 2002 and that a binding agreement has been concluded between The Royal Portfolio and you authorising us to deduct or to debit the credit card for payments for services rendered to you. Your hand signature shall not be required for authorisation purposes. Payment may be made online by credit card through a sufficiently secure payment system. The payment system allows for review, corrections and withdraw by you prior to placing the final order.

In terms of Section 42(2)(j) of ECTA, you acknowledge and agree that Section 44 of ECTA will not apply to transactions concluded via the website .

The Royal Portfolio offers you the ability to file complaints via the “Contact” page. Currently The Royal Portfolio does not subscribe to any alternative dispute resolution code or mechanism.