Our Purpose and Values | The Royal Portfolio

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Our Purpose and Values

At The Royal Portfolio we believe passionately in our purpose and values.

Our Purpose & Values is a set of ideals which ensures that all Royal Portfolio staff are working towards one common goal. A common goal which places our guests at the heart of everything we do. These values are deeply entrenched in every single member of staff.

Our Purpose & Values

Our Purpose

  • To give our guests a complete experience and a perfect stay

Our Values

Guests

  • To be welcoming, genuine and warm
  • To provide value and superior, personalised service
  • To create an environment of relaxation and enjoyment

Staff

  • To have a culture of mutual respect, trust and integrity
  • To recognise, reward and uplift
  • To have passionate and expert staff

Company

  • To be financially sustainable
  • To uplift local communities
  • To promote conservation and protect the environment
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The People of The Royal Portfolio

Our people are fundamental to the guest experience. And that’s why The Royal Portfolio places so much emphasis on finding the right people who embody our Purpose & Values. The Royal Portfolio remains a family owned and run business. The Biden family has created a loyal and passionate culture where our guests’ comfort and experience is paramount.

Since The Royal Portfolio started in 1999 we have carefully built a team of extraordinary individuals capable of delivering the highest levels of customer service, not only because they have received the best training, but because they possess a certain sixth sense – an intuition that differentiates The Royal Portfolio staff. Over 50% of The Royal Portfolio team has been with the company for over five years and a great many from the very beginning.