Our Purpose and Values | The Royal Portfolio
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Accommodation Reservations

Tel: +27 (0) 21 671 5502
Email: reservations@trp.travel

The Silo Hotel Dining

Tel: +27 (0) 21 670 0500
Email: dining@thesilohotel.com

'To Give Our Guests A Complete Experience And A Perfect Stay'

Our Purpose & Values is a set of ideals which ensures that all Royal Portfolio staff work towards one common goal. A common goal which places our guests at the heart of everything we do. These values are deeply entrenched in every single member of staff.

Our Purpose & Values

To give our guests a complete experience and a perfect stay

Guests

To be welcoming, genuine and warm
To provide value and superior, personalised service
To create an environment of relaxation and enjoyment

Staff

To have a culture of mutual respect, trust and integrity
To recognise, reward and uplift
To have passionate and expert staff

Company

To be financially sustainable
To uplift local communities
To promote conservation and protect the environment

The People of The Royal Portfolio

Our people are fundamental to the guest experience. And that’s why The Royal Portfolio places so much emphasis on finding the right people who embody our Purpose & Values. The Royal Portfolio remains a family-owned and run business. The Biden family has created a loyal and passionate culture where our guests’ comfort and experience is paramount.

Since The Royal Portfolio started in 1999 we have carefully built a team of extraordinary individuals capable of delivering the highest levels of customer service, not only because they have received the best training, but because they possess a certain sixth sense – an intuition that differentiates The Royal Portfolio staff. Over 50% of The Royal Portfolio team has been with the company for over five years and a great many from the very beginning.

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A Message From Liz Biden

Our thoughts are with those around the world battling the direct and indirect effects of the Covid-19 outbreak.

Even though our hotels remain closed, The Royal Portfolio Foundation remains committed to supporting numerous conservation and community projects through this difficult time including our counter-poaching initiatives at Royal Malewane and various Covid-19 Relief Feeding Schemes which need our help now more than ever.

We invite you to take the first step in planning your next trip by purchasing A Royal Portfolio Bond. You will receive an additional 25% in value and we will contribute ZAR2,500 to the Foundation on your behalf.

We encourage those with existing bookings to postpone rather than cancel their trips where possible. Our Reservations Team is available to assist with enquiries Mon – Fri | 8am to 5pm (GMT +2).

Thank you to our guests, staff, suppliers and business partners for your understanding and incredible support as we work together to get through this.

Please visit the South African government's dedicated Covid-19 portal for the latest South African information.

We look forward to a time when we are all able to travel safely and responsibly once again and hope that you will remain inspired by the amazing natural beauty and wildlife of Africa during this difficult time.