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Accommodation Reservations

Tel: +27 (0) 21 671 5502
Email: reservations@trp.travel

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Tel: +27 (0) 21 670 0511
Email: dining@thesilohotel.com

At The Royal Portfolio we are passionate about our guest experience. Our Purpose is ''To give our guests a complete experience and a perfect stay."

In order to achieve our Purpose we seek to employ exceptional individuals whose personalities reflect our Purpose & Values.

We hire for attitude and train for skill. We believe passionately in investing in our people and in helping them to develop long and prosperous careers with The Royal Portfolio as the group goes from strength to strength and continues to invest in the right opportunities within the luxury travel market.

More than 50% of our team have been with The Royal Portfolio for over 5 years and a great deal of those from the very beginning when Liz and Phil Biden started The Royal Portfolio in 1999. The Royal Portfolio promises a rich, diverse and rewarding career in some of Southern Africa’s most breathtaking environments.

Positions currently available at The Royal Portfolio

The Royal Portfolio, and our properties, The Silo Hotel, Royal Malewane, La Residence and Birkenhead House, are currently looking to fill the following key positions. If you believe you would be a good fit for our company (you have the necessary experience, skills and the right attitude), then please apply below.

In the event that you don’t see a vacancy here that fits your profile and you would like us to keep your details for future reference, then please click here.

Job Title
Duty Managers | The Lodge and Waterside at Royal Malewane
Employment Type
Full Time
Experience
5 to 15 years
Salary
Negotiable
Job Published
13 April 2022
Job Reference No.
837688422

Job Description

The main purpose of the Duty Managers at Royal Malewane is to manage and control the daily operations of the lodges. To ensure that the standards of The Royal Portfolio are met, in order to contribute to the purpose of the company which is "to give our guests a complete experience and a perfect stay".


MAIN DUTIES & RESPONSIBILITIES

  • Ensure complete guest interaction and satisfaction at all times.
  • Monitor health and safety throughout the hotels.
  • Overseeing day-to-day operations.
  • Constantly communicating guest moves and needs with all departments of the hotels.
  • Be the point of contact for guests and anticipate and cater for their needs.
  • Be present and create management presence.
  • Ensuring the smooth running of all FOH service areas and assist all service staff if and when needed.
  • Guide agent, journalist and guest site inspections around the properties.
  • Living, Breathing and Understanding the company’s purpose and values and ensure that the hotel is immersed in the TRP Culture.
  • Assisting all department HODs and staff, as and when required

 

REQUIREMENTS & QUALIFICATIONS

  • Tertiary qualification in Hospitality (Required)
  • 5 years’ Experience in a luxury 5* establishment (Required)
  • 3 years’ Hotel Management Experience (Required)
  • 3 years’ Room Division Experience (Preferred)
  • 3 years’ Food & Beverage Experience (Preferred)
  • 3 years’ Housekeeping Experience (Preferred)
  • Strong English verbal and written communication skills
  • Systems - Micros (POS), Opera (PMS), Microsoft Office
  • Driver's license is essential

 

It is important that the candidate is able to work as part of a team and is a good cultural fit for The Royal Portfolio.

South African citizenship is advantageous. A valid work permit is essential if you are not in possession of a South African ID document.

All new appointments at The Royal Portfolio’s properties will need to show proof of vaccination against Covid 19.

It is a requirement of the Thornybush Nature Reserve is that all staff undergo a pre-employment polygraph test.

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