Read Our Covid-19 Protocols
BOOK ONLINE | GIFT VOUCHERS |

Accommodation Reservations

Tel: +27 (0) 21 671 5502
Email: reservations@trp.travel

The Silo Hotel Dining

Tel: +27 (0) 21 670 0511
Email: dining@thesilohotel.com

At The Royal Portfolio we are passionate about our guest experience. Our Purpose is ''To give our guests a complete experience and a perfect stay."

In order to achieve our Purpose we seek to employ exceptional individuals whose personalities reflect our Purpose & Values.

We hire for attitude and train for skill. We believe passionately in investing in our people and in helping them to develop long and prosperous careers with The Royal Portfolio as the group goes from strength to strength and continues to invest in the right opportunities within the luxury travel market.

More than 50% of our team have been with The Royal Portfolio for over 5 years and a great deal of those from the very beginning when Liz and Phil Biden started The Royal Portfolio in 1999. The Royal Portfolio promises a rich, diverse and rewarding career in some of Southern Africa’s most breathtaking environments.

Positions currently available at The Royal Portfolio

The Royal Portfolio, and our properties, The Silo Hotel, Royal Malewane, La Residence and Birkenhead House, are currently looking to fill the following key positions. If you believe you would be a good fit for our company (you have the necessary experience, skills and the right attitude), then please apply below.

In the event that you don’t see a vacancy here that fits your profile and you would like us to keep your details for future reference, then please click here.

Job Title
Restaurant Manager | Birkenhead House
Employment Type
Full Time
Experience
3 to 8 years
Salary
Negotiable
Job Published
24 August 2021
Job Reference No.
3951868751

Job Description

The Restaurant Manager at Birkenhead House manages and controls the daily operations of the FOH department. They ensure that the standards of The Royal Portfolio (in particular when it comes to Food & Beverage) are met, in order to contribute to the purpose of the company – "To give our guests a complete experience and a perfect stay".

MAIN DUTIES & RESPONSIBILITIES

  • Communicate effectively throughout the hotel. Ensure all departments are aware of guests' needs, changes and requirements
  • Guest interaction and satisfaction, including hosting guests during their stay
  • Recommend food and wine pairings.
  • Share your wine knowledge and encourage your team to develop their wine knowledge further through regular training sessions.
  • Ensure that all wines are stored, presented and served to the required standards.
  • Ensure the hotel and restaurant is set up accordingly on a daily basis
  • Be present and assist during service
  • Be the point of contact for guests and anticipate and cater for their needs
  • General running of all FOH service areas and assist all service staff
  • Ensure the hotel follows cleanliness, health and safety protocols
  • Assist guests with check in and departure
  • Make sure SOP’s are followed
  • Report incidents to the correct channels
  • Conduct site inspections when on duty
  • Ensure that the staff as well as yourself live, breath and embrace the companies P&Vs

REQUIREMENTS, QUALIFICATIONS & EXPECTATIONS

  • Tertiary qualification in Hospitality Management
  • 3 years’ Experience in a luxury 5* establishment (Required)
  • 2 years’ Hotel or Restaurant Management Experience (Required)
  • 2 years’ Food & Beverage Experience (Preferred)
  • Wine and Cocktail certificates a distinct advantage
  • Strong knowledge of Hermanus and the Overberg area as well as other properties, venues and activities available
  • Strong systems experience - Micros (POS), Opera (PMS), Microsoft Office
  • Strong communication skills
  • Ability to think on your feet and come up with solutions
  • A positive attitude
  • Be able to deal with and handle conflict
  • High level of guest experience
  • Team player

It is important that the candidate is able to work as part of a team and is a good cultural fit for The Royal Portfolio.

South African citizenship is advantageous. A valid work permit is essential if you are not in possession of a South African ID document.

All new appointments at The Royal Portfolio’s properties will need to show proof of vaccination against Covid 19.

Skills

Industries