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Tel: +27 (0) 21 670 0511
Email: dining@thesilohotel.com

At The Royal Portfolio we are passionate about our guest experience. Our Purpose is ''To give our guests a complete experience and a perfect stay."

In order to achieve our Purpose we seek to employ exceptional individuals whose personalities reflect our Purpose & Values.

We hire for attitude and train for skill. We believe passionately in investing in our people and in helping them to develop long and prosperous careers with The Royal Portfolio as the group goes from strength to strength and continues to invest in the right opportunities within the luxury travel market.

More than 50% of our team have been with The Royal Portfolio for over 5 years and a great deal of those from the very beginning when Liz and Phil Biden started The Royal Portfolio in 1999. The Royal Portfolio promises a rich, diverse and rewarding career in some of Southern Africa’s most breathtaking environments.

Positions currently available at The Royal Portfolio

The Royal Portfolio, and our properties, The Silo Hotel, Royal Malewane, La Residence and Birkenhead House, are currently looking to fill the following key positions. If you believe you would be a good fit for our company (you have the necessary experience, skills and the right attitude), then please apply below.

In the event that you don’t see a vacancy here that fits your profile and you would like us to keep your details for future reference, then please click here.

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Assistant Lodge Manager | The Lodge at Royal Malewane Reference No: 3111338771 | Hoedspruit, South Africa | Posted on: 23 September 2022

The Lodge at Royal Malewane is The Royal Portfolio's very first property, and holds a very special place in the hearts of our guests, both old and new. The Assistant Lodge Manager here works alongside the Lodge Manager and Heads of Department to ensure we continue to create memorable experiences that will encourage our guests to return again and again, to this exceptional slice of paradise in the African bush. All of this to supports the purpose of The Royal Portfolio, which is "to give our guests a complete experience and a perfect stay."    MAIN DUTIES & RESPONSIBILITIES Leadership – staff recruitment, onboarding, performance reviews, development and training, performance management, disciplinaries, Hotel operations - ensure the smooth running of all departments around guest needs and movements Budgeting - assisting departments and management to remain in budget for the year. Guest Relations - ensuring positive guest feedback and being visible and accessible to guests  Asset upkeep - ensuring functionality and maintenance of buildings, equipment, furniture, grounds, etc.    QUALIFICATIONS/ REQUIREMENTS: Previous experience in a s star Lodge environment, living on-site, working extended cycles of 6 weeks on / 2 weeks off Diploma or Degree in Hotel Management 5-years’ experience in a management role within a 5 star environment Including 2+ years spent as Restaurant Manager in a 5-star hotel/ restaurant South African Wine Academy or WSET course completion Strong Food & Beverage knowledge, and aware of trends in the industry Experience working across all departments of the hotel operation Fair knowledge of general maintenance Opera and Micros proficiency, as well as Word, Excel, Outlook  Ability to handle pressure, with a sense of urgency  Works well within team environment and leads by example Level 5 leader, level-headed and strong willed Great communication and interpersonal skills Highly organised Approachable and caring in nature Firm and assertive with fair disposition Dedicated and driven individual who is ambitious Mature attitude to business Passionate about sustainability and the environment It is important that the candidate is able to work as part of a team and is a good cultural fit for The Royal Portfolio. South African citizenship is advantageous. A valid work permit is essential if you are not in possession of a South African ID document. All new appointments at The Royal Portfolio’s properties will need to show proof of vaccination against Covid 19.
Salary: Negotiable

Social Media & Content Creator Reference No: 1195415962 | Cape Town, South Africa | Posted on: 23 September 2022

The Social Media & Content Creator is responsible for building The Royal Portfolio brands by authentically communicating and showcasing the stories of our hotels/lodges and our people, through a variety of social media platforms, from LinkedIn to TikTok, the website, our blog and emails. As a brand ambassador for The Royal Portfolio, the Social Media & Content Creator contributes to the company's purpose which is "to give our guests a complete experience and a perfect stay". MAIN DUTIES & RESPONSIBILITIES Creating consistent, meaningful content on all social media platforms, including writing and editing social media posts, improving customer engagement, and promoting social media campaigns. Developing social media content plans that are consistent with the company’s brand identity. Communicating with social media followers, including responding to queries in a timely manner. Developing and managing social influencers / content creators Using analytical tools such as Google Analytics, Hootsuite Pro, and Facebook Insights to monitor and evaluate the company’s social media presence and performance. Preparing monthly reports on social media marketing efforts. Suggesting recommendations to adjust the social media marketing strategy for optimal results. Staying up to date on best practices and emerging trends in social media. Assisting the Sales & Marketing team as required – photo shoots, writing copy, creating guest collateral, updating website, managing image library etc. QUALIFICATIONS/ REQUIREMENTS: Tertiary qualification in Marketing, Branding, PR, Communications, etc. 2 years experience working as a Content Creator or in social media, ideally in an Agency environment Understanding of hospitality and the travel industry is advantageous Experience of working with luxury brands Excellent English writing skills (accurate spelling and grammar, keen attention to detail) Storytelling ability Creativity and design ‘eye’ Eagerness to learn and innovate Excellent organisational skills Ability to problem solve and work independently or as part of a team In depth knowledge and understanding of Facebook, Instagram, YouTube, LinkedIn, TikTok WordPress CMS experience Experience using a project management tool (Asana) Excellent Microsoft Word, Excel, PowerPoint, Google Docs skills Basic understanding of SEO writing, Google Ads and Analytics CRM experience a bonus Photoshop/ LightRoom/ InDesign/ Video Editing skills a bonus Photography and filming skills a bonus Ability to manage own workload and meet deadlines Own transport It is important that the candidate is able to work as part of a team and is a good cultural fit for The Royal Portfolio. South African citizenship is advantageous. A valid work permit is essential if you are not in possession of a South African ID document. All new appointments at The Royal Portfolio’s properties will need to show proof of vaccination against Covid 19.
Salary: Negotiable

Sous Chef | Birkenhead House Reference No: 2239012601 | Hermanus, South Africa | Posted on: 20 September 2022

The Sous Chef at Birkenhead House is responsible for assisting the Head Chef in the overall kitchen operation as a successful independent profit center. The Senior Sous Chef's main focus is ensuring maximum guest satisfaction, through planning, organizing, directing, and controlling the Kitchen operation and administration. They will also ensure that the Kitchen standards of The Royal Portfolio are met in order to contribute to the purpose of the company which is "To give our guests a complete experience and a perfect stay".   MAIN DUTIES & RESPONSIBILITIES Interacts with guests to obtain feedback on product quality and service levels. Responds to and handles guest problems and complaints. Creative menu planning and correct food preparation. Be aware of new and local produce introduced onto the market and keep up with the latest product trends. Ensure that all recipes and product yields are accurately costed and reviewed regularly. Ensure that all food items are prepared as per standard recipe cards whilst maintaining portion control and minimizing waste. Ensure that food stock levels within the culinary department areas are of sufficient quantity and quality in relevance to the hotel occupancy and function forecasts. To be aware of all financial budgets and goals. Ensure that all food preparation equipment is being used safety and correctly and that it is cleaned and maintained. Ensure that all culinary operations manuals are prepared and updated. Ensure that the culinary department adheres to all company and hotel policies & procedures. Ensure that the overall culinary department is motivated and that positive feedback on work performance is given. Oversee weekly work schedules and annual leave planners. Ensure that chefs are always neat, tidy and presentable to be in guest view. To work in close conjunction with the Front of House Manager and respective teams To initiate relevant maintenance reports and work orders. To delegate responsibilities to subordinates as required.   REQUIREMENTS & QUALIFICATIONS Culinary diploma (or higher) from a recognized tertiary institution. At least 8 years’ experience with 2 years in a management position. Fair and firm management abilities with high influencing skills. Strong administration skills. Creative and innovative. Strong knowledge of food and beverage. Hands-on approach to all operational aspects. Excellent communication skills and computer skills. Initiative and Self-motivated. Ideal training and coaching skills.   It is important that the candidate is able to work as part of a team and is a good cultural fit for The Royal Portfolio. South African citizenship is advantageous. A valid work permit is essential if you are not in possession of a South African ID document. All new appointments at The Royal Portfolio’s properties will need to show proof of vaccination against Covid 19.
Salary: Negotiable

Duty Manager | The Silo Hotel Reference No: 3209634457 | Cape Town, South Africa | Posted on: 20 September 2022

The main purpose of the Duty Manager is to manage and control the daily operations of the hotel. To ensure that the standards of The Royal Portfolio are met in order to contribute to the purpose of the company – "To give our guests a complete experience and a perfect stay".MAIN DUTIES & RESPONSIBILITIES Ensure complete guest interaction and satisfaction. Be the point of contact for guests and anticipate and cater for their needs. Ensuring that guest and staff satisfaction is maintained through interdepartmental communication and liaison. Assisting and supporting the Rooms Division and Food & Beverage Department in managing the Operations of the hotel. In the absence of the General Managers, be the Senior Manager and point of contact at the hotel. Ensuring that all decisions are made with Company's interest first (communicating with the HOD of the relevant department) but with utmost importance ensuring the Safety of our guests and staff. Monitor health and safety throughout the hotel. Guide site inspections and guests around the property. Living, Breathing and Understanding the company’s purpose and values and ensure that the hotel is immersed in the TRP Culture. REQUIREMENTS & QUALIFICATIONS 5 years’ Experience in a luxury 5* establishment (Required) 3 years’ Room Division Experience (Preferred) 3 years’ Food & Beverage Experience (Preferred) 3 years’ Housekeeping Experience (Preferred) 5 years’ Hotel Management Experience (Required) Diploma in Hospitality (Required) Strong English verbal and written communication skills International Language (Preferred) Systems - Micros (POS), Opera (PMS), Microsoft Office It is important that the candidate is able to work as part of a team and is a good cultural fit for The Royal Portfolio. South African citizenship is advantageous. A valid work permit is essential if you are not in possession of a South African ID document. All new appointments at The Royal Portfolio’s properties will need to show proof of vaccination against Covid 19.
Salary: Negotiable

Tour Guide/ Driver | Birkenhead House Reference No: 4075080841 | Hermanus, South Africa | Posted on: 20 September 2022

The main purpose of the Tour Guide/ Driver at Birkenhead House is to book and host our guests during a variety of activities, from transfers, to fynbos walks, wine tastings and everything inbetween, the Tour Guide is there to ensure we live up to our purpose, which is "to give our guests a complete experience and a perfect stay".  MAIN DUTIES & RESPONSIBILITIES Oversee vehicle maintenance, scheduling and licenses Constantly innovating to offer new and exciting activities and excursions for our guests Liaising with guests before arrival as well as during thier stay, via email, phone and face to face Looking for oppotunities to sell products and services to our inhouse guests Always conduct drives and transfers in a professional manner Represent the hotel in the best possible light, always being neat, confident, reliable, friendly and respectful Live and breath the purpose and value statement of The Royal Portfolio  REQUIREMENTS, QUALIFICATIONS & EXPECTATIONS Must have at least 2 years experience Guiding for a luxury hotel Tertiary qualification is an advantage Tour Guide certification is essential Current PDP drivers license permit essential  Excellent verbal and written communication Exceptionally high guest service focus Vast general knowledge including history, nature, culture, food, beverage, religion and politics Well presented, prompt, hard working and precise Well groomed, knowledgeable, friendly and energetic Must live locally in Hermanus and be aware of the local activities, restaurants, venues, etc.  It is important that the candidate is able to work as part of a team and is a good cultural fit for The Royal Portfolio. South African citizenship is advantageous. A valid work permit is essential if you are not in possession of a South African ID document. All new appointments at The Royal Portfolio’s properties will need to show proof of vaccination against Covid 19.
Salary: Negotiable

Porter | La Residence Reference No: 386134053 | Franschhoek, South Africa | Posted on: 12 September 2022

The Porter at La Residence needs to demonstrate the highest level of courteous and efficient service, to ensure guests feel welcome and that their requests, luggage and vehicles will be taken care of at all times. They need to have knowledge of The Royal Portfolio's properties and standards and to ensure that they adhere to The Royal Portfolio’s Purpose which is “To give guests a complete experience and a perfect stay". MAIN DUTIES & RESPONSIBILITIES Collect and deliver luggage on arrival and departure. onitor and service pool area – putting out pool loungers, cushions, umbrellas lanterns etc. Stock and clean fireplaces. Transportation requirements on property and surrounding areas. Maintain activity equipment (bicycles etc.) with Tour Guides. Valet services. Assist with Housemen duties. Understand and live the Purpose and Value statement. REQUIREMENTS & QUALIFICATIONS High school diploma or relevant qualification required. Must have at least 2 years’ experience in a 5* Hotel environment. Excellent verbal communication in English. Ability to multitask and excellent time-management. Proven job reliability, diligence, dedication and attention to detail. Valid driver’s license. Must be flexible and willing to work shifts. It is important that the candidate is able to work as part of a team and is a good cultural fit for The Royal Portfolio. South African citizenship is advantageous. A valid work permit is essential if you are not in possession of a South African ID document. All new appointments at The Royal Portfolio’s properties will need to show proof of vaccination against Covid 19.
Salary: Negotiable

Night Auditor | La Residence Reference No: 2602045078 | Franschhoek, South Africa | Posted on: 12 September 2022

The Night Auditor at La Residence is responsible for specific hotel operations from 19.00 - 07.00 and will be required to deliver on The Royal Portfolio’s Purpose, which is “To give our guests a complete experience and a perfect stay.  MAIN DUTIES & RESPONSIBILITIES Adherence to company policies and procedures Welcoming all Guest upon arrival Dealing with Guest queries and arrange assistance as necessary Be on the floors at all times, but also ensuring that the Front Office is staffed all the time to ensure Guests are attended to when browsing through the Curio Shop Work hand in hand with the Front Desk team and other departments To assist guests with information they need about the services at the hotel and surrounds To ensure that every guest leaving the hotel with the best guest service experience To assist with escorting departing guests to the door and engaging with them about their stay Must be able to build relationships with all Guest To build and maintain strong culture in Front Office Maintain communication within the Hotel, other departments, as well as security with regards to guest’s movement Ability to work accurately under pressure Ensure all relevant reports have been printed and distributed to the respective departments (handovers, breakfast packs, etc.) Audit FOH cash up and corresponding account allocations Audit hotel transactions and corresponding account allocations Run End of Day Function on Opera Ensure Front of House, Front Office & the rest of the property grounds is neat and tidy at all times Manages Hotel on absence of Department Heads Manages night security and facilitate any irregularities Ability to take initiative and make judgement calls re complaints (considering spend and adequate gifting / room drops / vouchers) Constant monitoring of PMS and Guest profiling to ensure that the team is updating required information; nationalities, address, remarks, preferences, contact details Update and share Guest Feedback to executive and management team Ensuring night-to-night Guest services such as fax handling, wake-up calls etc; al handled timeously and accurately   REQUIREMENTS & QUALIFICATIONS Hospitality Diploma advantageous or at least 2 years’ experience in a 5* Hotel or 1 years’ experience in a Front Office environment. Demonstrated excellent English written and verbal communication skills. A strong grasp of operational systems (Micros POS and Opera) and computer literacy in Microsoft Excel, Word, PowerPoint, Outlook. Strong organizational skills and ability to multitask. Ability to work long hours, day and night, including weekends and holidays. International experience in a similar environment and travelling experience will be advantageous. Driver's license essential, own transport a plus. Knowledge of Franschhoek and surrounding areas It is important that the candidate is able to work as part of a team and is a good cultural fit for The Royal Portfolio. South African citizenship is advantageous. A valid work permit is essential if you are not in possession of a South African ID document. All new appointments at The Royal Portfolio’s properties will need to show proof of vaccination against Covid 19.
Salary: Negotiable

Housekeeping positions | La Residence Reference No: 162325273 | Franschhoek, South Africa | Posted on: 08 September 2022

The Housekeepers (Room Attendants and Laundry Attendants) at La Residence work with the Housekeeping Manager to esure that the daily Housekeeping operations and standards of The Royal Portfolio are met (if not, exceeded), in order to live up to our purpose, which is "to give your guests a complete experience and a perfect stay". They Room Attendants will see to the hygiene and cleanliess of guest bedrooms and bathrooms, timeously carrying out the tasks allocated by the Housekeeping Manager. REQUIREMENTS, QUALIFICATIONS & EXPECTATIONS Previous experience in Housekeeping in a 5-star Hotel Good command of the English language (verbal/ written) Physical fitness to perform the duties of a Room Attendant/ Laundry Attendant to the best of his/her ability Must live in the Franschhoek valley Team player Attention to detail Sense of ugency It is important that the candidate is able to work as part of a team and is a good cultural fit for The Royal Portfolio. South African citizenship is advantageous. A valid work permit is essential if you are not in possession of a South African ID document. All new appointments at The Royal Portfolio’s properties will need to show proof of vaccination against Covid19.
Salary: Negotiable

Maintenance Handyman | La Residence, Franschhoek Reference No: 1674774874 | Franschhoek, South Africa | Posted on: 08 September 2022

The purpose of the Handyman at La Residence is to ensure that all hotel Maintenance requirements are met and kept at the highest Royal Portfolio standards at La Residence, in order to ensure that we live up to our purpose, which is "to give our guests a complete experience and a perfect stay". MAIN DUTIES & RESPONSIBILITIES Guest satisfaction Productivity and efficiency Overall work quality Knowledge and application of the companies’ purpose and value statement Ability to solve problems and find solutions Demonstration of leadership skills Ability to cope under pressure Verbal communication skills Well maintained and functioning hotel equipment Plant rooms are well-organised, clean and tidy Conduct maintenance checks in all arrival rooms in the villas and hotel, according to the maintenance check list. REQUIREMENTS, QUALIFICATIONS & EXPECTATIONS Must have previous hotel experience Must have worked in maintenance previously, with focus on painting, repairs, carpentry, plumbing, electrics, etc. Must be very well presented, professional, have good energy and be an energetic person Must have good communication skills (good command of English, reading and writing) Must be punctual, reliable, mature, pro-active Must be a team player, and have respect for fellow colleagues Must be able to work flexible shifts, including weekends and public holidays and/or standby when required It is important that the candidate is able to work as part of a team and is a good cultural fit for The Royal Portfolio. South African citizenship is advantageous. A valid work permit is essential if you are not in possession of a South African ID document. All new appointments at The Royal Portfolio’s properties will need to show proof of vaccination against Covid 19.
Salary: Negotiable

Group Events Co-ordinator | Head Office Reference No: 3437551590 | Cape Town, South Africa | Posted on: 23 August 2022

The Group Events Co-Ordinator at The Royal Portfolio works alongside the Reservations and properties’ teams to conceptuatlise, organise and execute any events and special occasions our Guests desire - living up to our Purpose, which is “To give our Guests a complete experience and a perfect stay”. MAIN DUTIES & RESPONSIBILITIES Delegating tasks to suppliers and hotel staff members where necessary (ahead of and during events, as per function sheets) Demonstrating strong knowledge of our venues, services and suppliers Taking guests on site inspections of our properties and venues Assisting guests with all forms of event co-ordination (small or large) where assistance is required, including entertainment, photographers, flowers, décor hiring, etc. Assist with overseeing events on the day, including welcoming guests, communicating with staff, helping to direct event set-up and vendors, etc. Offer assistance where-ever it is needed on the day (service staff, kitchen, laundry, cleaning, moving furniture, etc.) Communication – responding to all event enquiries, sharing information, rates, inclusions Administration - function sheets, generating invoices, working on our property management system, OPERA REQUIREMENTS, QUALIFICATIONS & EXPECTATIONS Diploma in Events Management / Planning At least 5 years’ experience in the events/ hospitality industry Strong relationships with wedding and event suppliers, from photographers, to printers, florists, decor, venues, caterers, etc.  Some experience in, or exposure to, Marketing and Social Media Some experience in Photography would be an advantage Excellent verbal and written communication skills Confident in a client facing capacity Willingness, flexibility and a positive attitude Highly organised and efficient Strong attention to detail and taking pride in your work Determination and hard-working, willing to put in the long hours, and able to work weekends and holidays Ability to take initiative and make decisions Competency in Excel, Word, Outlook, Google Docs and knowledge of a common reservation system a distinct advantage Must have driver’s license and own reliable transport   It is important that the candidate is able to work as part of a team and is a good cultural fit for The Royal Portfolio. South African citizenship is advantageous. A valid work permit is essential if you are not in possession of a South African ID document. All new appointments at The Royal Portfolio’s properties will need to show proof of vaccination against Covid 19.
Salary: Negotiable

HR Manager | Birkenhead House Reference No: 3492802189 | Hermanus, South Africa | Posted on: 17 August 2022

The HR Manager at Birkenhead House is responsible for ensuring that all people-related policies, practices, procedures and systems are efficiently, consistently, accurately and timeously processed and recorded. We recruit and employ people who share our Purpose & Values which is “To give our guests a complete experience and a perfect stay”.   MAIN DUTIES AND RESPONSIBILITIES Organisational reporting structures (organigram) and Job Profiles are updated and kept on record for reference as required The recruitment activity and the administration is efficiently, accurately and timeously processed Standard operating procedures are documented, audited annually, updated as required and made available for all employees as requested Learning & Development interventions & activities are accurately documented, recorded, collated and filed to support L&D planning, SETA engagements, learnerships, rebate claims and SAQA requirements Poor performance, disciplinary, misconduct and grievance documentation is timeously and accurately collated and recorded Payroll administration is accurately, timeously and efficiently processed (salaries, wage, benefits, gratuities, commissions, statuary deductions, etc.) TECHNICAL & FUNCTIONAL COMPETENCIES Minimum of 3 years’ experience in a Human Resources position Degree or Diploma in HR or Industrial Psychology are advantageous and will contribute significantly to a candidate’s success Knowledge of hospitality labour law and disciplinary procedures Ability to think creatively & innovatively within the HR area of accountability Solution-orientated, ‘can do’ attitude Technical & functional competence in all areas of the HR value chain Very good attention to detail, accuracy HR systems expertise, e.g. payroll system (Sage, ESS, HC reporting, etc) Technology ‘savvy’ (Excel, Outlook, Google docs, Trello, etc) Analytical and numerate Well organised, methodical, systematic Ability to influence Conflict management Assertive & boundaried in a warm, non-aggressive manner LEADERSHIP BEHAVIOURS, RELATIONAL SKILLS & PERSONAL ATTRIBUTES: Business acumen Coaching & learning facilitation skills Ability to inspire & ignite optimistic, positive energy Ability to think & act systemically & strategically Capacity to collaborate, integrate & facilitate teamwork Self-monitoring, personal management & self-mastery Learning agility & adaptability Patience, endurance & tenacity Sense of personal accountability & internal locus of control Must live in Hermanus/ Overberg area It is important that the candidate is able to work as part of a team and is a good cultural fit for The Royal Portfolio. South African citizenship is advantageous. A valid work permit is essential if you are not in possession of a South African ID document. All new appointments at The Royal Portfolio’s properties will need to show proof of vaccination against Covid 19.
Salary: Negotiable

Junior Spa Therapist (Seasonal contract) | The Silo Hotel Reference No: 1576806946 | Cape Town, South Africa | Posted on: 17 August 2022

The Seasonal Junior Spa Therapist at The Silo Hotel is responsible for assisting with the day to day smooth running of the Spa as required, whilst maintaining exceptionally high quality and standards - ensuring that the Spa contributes to the purpose and values of the Royal Portfolio – "To give our guests a complete experience and a perfect stay".   MAIN DUTIES & RESPONSIBILITIES Uphold the standards of sanitation and sterilization as directed by law and the spa’s policies and procedures Be on time on your shift, prompt with each appointment and perform services within the appropriate time allotted for the service. Provide consistent professional massage and body treatments in accordance with spa protocols and accepted certification practices. Effectively inform and educate our guests about specific wellness concerns. Ensure individualized guest service through acknowledging and responding to their needs and expectation Be flexible with your schedule, supporting the needs of the spa. Properly care for equipment and use proper amounts of product to assist with cost controls. Have complete knowledge and understanding of all services and products offered Perform prep work, properly clean and restock room as required. Communicate to management any and all occurrences involving staff or guests in the spa that require attention. Actively promote the spa, treatments, services and retail   REQUIREMENTS & QUALIFICATIONS Beauty Therapist qualification (Diploma or Degree in somatology, aesthetics or physiotherapy) At least 2 years’ experience in a Spa environment, preferably in a 5* Hotel  Knowledge of the Property Management System Opera, at Operator Level Computer literate with working knowledge of Microsoft Office Word, Excel and Outlook Excellent product knowledge  Demonstrated excellent written and verbal communication skills Ability to multitask and good time-management Proven job reliability, diligence, dedication and attention to detail Must be flexible with working shifts, weekends, and holidays   It is important that the candidate is able to work as part of a team and is a good cultural fit for The Royal Portfolio. South African citizenship is advantageous. A valid work permit is essential if you are not in possession of a South African ID document. All new appointments at The Royal Portfolio’s properties will need to show proof of vaccination against Covid 19.
Salary: Negotiable

Wine Steward | La Residence, Franschhoek Reference No: 4217447849 | Franschhoek, South Africa | Posted on: 05 August 2022

The Wine Steward at La Residence is involved in all aspects of wine service, from making recommendations to our guests, to managing stock, liaising with our Chefs on property and the Group Beverage Manager at head office. Their main role is to ensure that the wine experience of The Royal Portfolio at La Residence is met, in order to contribute to the purpose of the company which is "To give our guests a complete experience and a perfect stay".   MAIN DUTIES & RESPONSIBILITIES Wine recommendations and hosting tastings Working with the Group Beverage Manager to plan and curaate diverse and unique wine lists for La Residence Stock control, choosing and ordering wines that best suit our style Inventory control of the main maturation cellar Wine service during meals, sharing a passion for wine with our discerning guests Assist in the training of waiters, bartenders, and other staff at La Residence  Responsible for promoting and maximising beverage sales and minimising waste Staying abreast of the latest trends in both the culinary, wine and spirits world Cultivating relationships with distributors and vintners Curating unique and interesting experiences for guests Related admin – invoicing, sales, storage etc. Recite, understand, apply and live the Purpose and Value statement REQUIREMENTS & QUALIFICATIONS Must have at least 5 years’ experience in a high-end hospitality environment Degree in Hospitality is an advantage Wine Diploma/Certification essential (basic International Wine course WSET level 2 at a minuimum) Excellent sales/ negotiation skills The ability to take the initiative and be a leader Developmental approach to staff Previous experience, understanding of operational systems and computer literacy. Organised with strong admin skills Ability to multitask and excellent time-management. Proven job reliability, diligence, dedication and excellent personal presentation Must be a team player, flexible and willing to work shifts Valid SA drivers’ licence   It is important that the candidate is able to work as part of a team and is a good cultural fit for The Royal Portfolio. South African citizenship is advantageous. A valid work permit is essential if you are not in possession of a South African ID document. All new appointments at The Royal Portfolio’s properties will need to show proof of vaccination against Covid 19.
Salary: Negotiable

Housekeeping Supervisor | La Residence Reference No: 1534288421 | Franschhoek, South Africa | Posted on: 05 August 2022

The Housekeeping Supervisor at La Residence is responsible for ensuring that their team consistently meets, if not, exceeds the standard operating procedures for the hotel's cleanliness, amenities as well as maintenance required in rooms and public areas. This effort ensures that La Residence, as part of The Royal Portfolio, can live up to our purpose, which is "to give our guests a complete experience and a perfect stay”. MAIN DUTIES & RESPONSIBILITIES: Know the Housekeeping standard operating procedures. Supervise and direct the daily activities of staff so as to enable the efficient and smooth operation of the department. Implement laid down service standards regarding cleanliness, amenities and maintenance in rooms and public areas and ensure adherence to these. Assist in completing Room Attendant work sheet in the absence of a Coordinator or Manager. Co-ordinate with the Front Office on releasing of rooms and special guest requests. Check all the rooms you open in the morning for any problems, missing items and stock and report to your manager or the manager on duty immediately. Make sure all maintenance issues in public areas are communicated to management or maintenance manager immediately. Make sure you collect and return guest laundry according to standard operating housekeeping procedures. Ensure detailed handovers to the next shift In days of low occupancy deep clean rooms and public areas Assist in stock take and in recording any breakages Assist Housekeeping Manager with Disciplinary Procedures. Ensure training needs are communicated to management, and that training registers are completed for all staff training given REQUIREMENTS, QUALIFICATIONS & EXPECTATIONS Must have at least 2 years’ experience in a 5* Hotel Housekeeping environment Demonstrated excellent written and verbal communication skills in English and Xhosa Ability to multitask and manage own time and workload Proven job reliability, diligence and dedication Strong attention to detail Must be flexible with working nights, weekends, and holidays It is important that the candidate is able to work as part of a team and is a good cultural fit for The Royal Portfolio. South African citizenship is advantageous. A valid work permit is essential if you are not in possession of a South African ID document. All new appointments at The Royal Portfolio’s properties will need to show proof of vaccination against Covid 19.
Salary: Negotiable

Farm Supervisor | La Residence Reference No: 1056249665 | Franschhoek, South Africa | Posted on: 05 August 2022

Located in the winelands of Franschhoek, La Residence is set within productive vineyards and orchards, which the Farm Supervisor will be responsible for. From maximising the productivity of the estate in order to supply the hotel with fruit, vegetables, eggs, herbs and flowers, to overseeing the maintenance of the hotel gardens and the estate at large. The gardens at La Residence play a very important role in ensuring that we live up to to our purpose, which is "to give our guests a complete experience and a perfect stay".   MAIN DUTIES & RESPONSIBILITIES Manage the Farm team in carrying out the duties to maintain, develop and care for: Vineyards, fruit and olive trees and vegetables / Lawns, hedges, shrubs, flower beds, trees / The rose garden and greenhouse / Irrigation / Fire Safety / Equipment and assets / Roads and pathways / Animals Contribute to the profitability of the hotel through increased production and quality of produce for the hotel Kitchen and Housekeeping teams Build a happy, motivated and effective Farm team Create and maintain a positive working environment for the team Ensure adequate rostering is done to ensure maximum efficiency of team; Bring any HR issues to the attention of the HR Manager Ensure that guest environment is respected at all times. Always be welcoming, friendly and courteous when encountering guests. Ensure strictest confidentiality with regards to guest information.   REQUIREMENTS, QUALIFICATIONS & EXPECTATIONS Matric certificate Valid Drivers license 5+ years experience managing the maintenance of a high-end estate, preferably for a luxury hotel Knowledge of local fruit and wine production and industry Proven track record of leading a team Basic computer skills an advantage (Word, Excel, Outlook, a Project Management tool such as Trello would be advantageous) Excellent verbal communication in English as well as reading and writing   It is important that the candidate is able to work as part of a team and is a good cultural fit for The Royal Portfolio. South African citizenship is advantageous. A valid work permit is essential if you are not in possession of a South African ID document. All new appointments at The Royal Portfolio’s properties will need to show proof of vaccination against Covid 19.
Salary: Negotiable

Head Chef | The Lodge at Royal Malewane Reference No: 3022113382 | Hoedspruit, South Africa | Posted on: 10 June 2022

The Head Chef at The Lodge at Royal Malewane ensures that all Kitchen personnel are working as a team in order to achieve the purpose of the company, which is “to give our guests a complete experience and a perfect stay”. The Head Chef oversees and directs all aspects of Kitchen Operations, to ensure that all hotel and guest requirements are met and kept at the highest standards of The Royal Portfolio.   MAIN DUTIES & RESPONSIBILITIES Guest Satisfaction – ensure consistently high level of positive customer reviews/ comments Overall management of the Kitchen Department operations, budgets and targets – ensure cost and wastage targets are met, if not exceeded and health & safety audits are always passed Uphold all Kitchen systems, standards, hygiene and service to the highest level. Implementation and training on new menus, presentation and standards Manage all Kitchen staff daily in terms of work allocation, performance, standards, disciplinaries, rosters, leave, skills development and training. Be a confident delegator, an excellent leader and coach Must understand and live the Purpose and Value Statement of The Royal Portfolio   REQUIREMENTS, QUALIFICATIONS & EXPECTATIONS Tertiary qualification from a recognised, accredited Chef School At least 2 years’ previous experience as Head Chef, Executive Sous Chef or Senior Sous Chef required Experience in a 5* Hotel Kitchen essential Experience working in a Lodge environment a distinct advantage Computer literate, including Word, Excel, Outlook Knowledge of HACCP, Hygiene, Health & Safety standards and best practices International travel an advantage Awareness of international food trends It is important that the candidate is able to work as part of a team and is a good cultural fit for The Royal Portfolio. South African citizenship is advantageous. A valid work permit is essential if you are not in possession of a South African ID document. All new appointments at The Royal Portfolio’s properties will need to show proof of vaccination against Covid 19. It is a requirement of the Thornybush Nature Reserve is that all staff undergo a pre-employment polygraph test.
Salary: Negotiable

Restaurant Floor Managers | The Lodge and Waterside at Royal Malewane Reference No: 1353908348 | Hoedspruit, South Africa | Posted on: 26 April 2022

The Floor Managers at The Lodge and Waterside at Royal Malewane demonstrate the highest level of courteous and efficient service, to ensure all guests feel welcome and that their needs are attended to at all times during their stay. They are knowledgeable about the Royal Portfolio properties and standards and need to ensure that they adhere to the company’s purpose which is “To give guests a complete experience and a perfect stay”.    MAIN DUTIES & RESPONSIBILITIES Plan, supervise and control various operations, working closely with and supporting the Food & Beverage Manager, Duty Managers and Lodge Managers. Anticipate guests’ needs, respond promptly, acknowledge all guests and resolve complaints, ensuring guest satisfaction. Constant effective communication with managers and supervisors regarding any guest or staff issues. Encourage and motivate staff with a positive attitude. Manage Waiters, Bartenders and Runners by ensuring the smooth running of the floor and that duties are carried out in a professional and timeous manner. Maintain excellent product knowledge. Prepare weekly staff rosters if need be. Conduct service briefings. Ensure all staff adhere to the ‘Company code of conduct’ and ‘standard operating procedures’ Monitor staff closely to identify any transgressions throughout service so that these can be addressed immediately. Monitor staff service levels to establish any areas that required attention or further training and provide training where required. Ensure the correct set up for functions and bookings for the day. Ongoing menu and beverage training as well as developing regular tests for staff. Monitor staff breaks, general time keeping, attendance and appearance.   REQUIREMENTS & QUALIFICATIONS Diploma in Hospitality Management or Hotel School qualifications will be given preference Minimum 3-5 years’ experience in a luxury hotel & restaurant environment A strong grasp of operational systems (Micros POS and Opera) and computer literacy in Microsoft Excel, Word, PowerPoint, Outlook Food & Beverage product knowledge WSET qualifications a distinct advantage Strong organizational skills and ability to multitask Ability to stay calm under pressure A willingness and passion to serve Presentable and well groomed Ability to work long hours, day and night, including weekends and holidays. Very strong ability to communicate, read and write in English is essential, additional languages are a plus A passion to learn, teach and drive improvement in employees International experience in a similar environment and international travel experience will be advantageous   It is important that the candidate is able to work as part of a team and is a good cultural fit for The Royal Portfolio. South African citizenship is advantageous. A valid work permit is essential if you are not in possession of a South African ID document. All new appointments at The Royal Portfolio’s properties will need to show proof of vaccination against Covid 19. It is a requirement of the Thornybush Nature Reserve is that all staff undergo a pre-employment polygraph test.
Salary: Negotiable

Duty Managers | The Lodge and Waterside at Royal Malewane Reference No: 837688422 | Hoedspruit, South Africa | Posted on: 13 April 2022

The main purpose of the Duty Managers at Royal Malewane is to manage and control the daily operations of the lodges. To ensure that the standards of The Royal Portfolio are met, in order to contribute to the purpose of the company which is "to give our guests a complete experience and a perfect stay". MAIN DUTIES & RESPONSIBILITIES Ensure complete guest interaction and satisfaction at all times. Monitor health and safety throughout the hotels. Overseeing day-to-day operations. Constantly communicating guest moves and needs with all departments of the hotels. Be the point of contact for guests and anticipate and cater for their needs. Be present and create management presence. Ensuring the smooth running of all FOH service areas and assist all service staff if and when needed. Guide agent, journalist and guest site inspections around the properties. Living, Breathing and Understanding the company’s purpose and values and ensure that the hotel is immersed in the TRP Culture. Assisting all department HODs and staff, as and when required   REQUIREMENTS & QUALIFICATIONS Tertiary qualification in Hospitality (Required) 5 years’ Experience in a luxury 5* establishment (Required) 3 years’ Hotel Management Experience (Required) 3 years’ Room Division Experience (Preferred) 3 years’ Food & Beverage Experience (Preferred) 3 years’ Housekeeping Experience (Preferred) Strong English verbal and written communication skills Systems - Micros (POS), Opera (PMS), Microsoft Office Driver's license is essential   It is important that the candidate is able to work as part of a team and is a good cultural fit for The Royal Portfolio. South African citizenship is advantageous. A valid work permit is essential if you are not in possession of a South African ID document. All new appointments at The Royal Portfolio’s properties will need to show proof of vaccination against Covid 19. It is a requirement of the Thornybush Nature Reserve is that all staff undergo a pre-employment polygraph test.
Salary: Negotiable

Duty Manager | La Residence Reference No: 1466395063 | Franschhoek, South Africa | Posted on: 11 November 2021

SCOPE & GENERAL PURPOSE The main purpose of the Duty Manager is to manage and control the daily operations of the FOH department. To ensure that the standards of the Royal Portfolio are met in order to contribute to the purpose of the company – "To give our guests a complete experience and a perfect stay". MAIN DUTIES & RESPONSIBILITIES Living, breathing and understanding the company’s purpose and values and ensure that the hotel is immersed in the TRP Culture. Ensure complete guest interaction and satisfaction. Be the point of contact for guests and anticipate and cater for their needs. Ensuring that guest and staff satisfaction is maintained through interdepartmental communication and liaison. Assisting and supporting the Rooms Division and Food & Beverage Department in managing the Operations of the hotel. In the absence of the General Managers, been the Senior Manager and point of contact at the hotel. Ensuring that all decisions are made with Company's interest been put first (communicating with the HOD of the relevant department) but with utmost importance ensuring the Safety of our guests and staff. Monitor health and safety throughout the hotel. Guide site inspections and guests around the property.   REQUIREMENTS & QUALIFICATIONS 5 years’ Experience in a luxury 5* establishment (Required) 3 years’ Room Division Experience (Preferred) 3 years’ Food & Beverage Experience (Preferred) 3 years’ Housekeeping Experience (Preferred) 5 years’ Hotel Management Experience (Required) Diploma in Hospitality (Required) Strong English verbal and written communication skills International Language (Advantageous) Systems - Micros (POS), Opera (PMS), Microsoft Office Must live locally and be familiar with the restaurants, wine farms and venues in and around Franschhoek.    It is important that the candidate is able to work as part of a team and is a good cultural fit for The Royal Portfolio. South African citizenship is advantageous. A valid work permit is essential if you are not in possession of a South African ID document. All new appointments at The Royal Portfolio’s properties will need to show proof of vaccination against Covid 19.
Salary: Negotiable

Restaurant Manager | Birkenhead House Reference No: 3951868751 | Hermanus, South Africa | Posted on: 24 August 2021

The Restaurant Manager at Birkenhead House manages and controls the daily operations of the FOH department. They ensure that the standards of The Royal Portfolio (in particular when it comes to Food & Beverage) are met, in order to contribute to the purpose of the company – "To give our guests a complete experience and a perfect stay". MAIN DUTIES & RESPONSIBILITIES Communicate effectively throughout the hotel. Ensure all departments are aware of guests' needs, changes and requirements Guest interaction and satisfaction, including hosting guests during their stay Recommend food and wine pairings. Share your wine knowledge and encourage your team to develop their wine knowledge further through regular training sessions. Ensure that all wines are stored, presented and served to the required standards. Ensure the hotel and restaurant is set up accordingly on a daily basis Be present and assist during service Be the point of contact for guests and anticipate and cater for their needs General running of all FOH service areas and assist all service staff Ensure the hotel follows cleanliness, health and safety protocols Assist guests with check in and departure Make sure SOP’s are followed Report incidents to the correct channels Conduct site inspections when on duty Ensure that the staff as well as yourself live, breath and embrace the companies P&Vs REQUIREMENTS, QUALIFICATIONS & EXPECTATIONS Tertiary qualification in Hospitality Management 3 years’ Experience in a luxury 5* establishment (Required) 2 years’ Hotel or Restaurant Management Experience (Required) 2 years’ Food & Beverage Experience (Preferred) Wine and Cocktail certificates a distinct advantage Strong knowledge of Hermanus and the Overberg area as well as other properties, venues and activities available Strong systems experience - Micros (POS), Opera (PMS), Microsoft Office Strong communication skills Ability to think on your feet and come up with solutions A positive attitude Be able to deal with and handle conflict High level of guest experience Team player It is important that the candidate is able to work as part of a team and is a good cultural fit for The Royal Portfolio. South African citizenship is advantageous. A valid work permit is essential if you are not in possession of a South African ID document. All new appointments at The Royal Portfolio’s properties will need to show proof of vaccination against Covid 19.
Salary: Negotiable