The Professional Field Guides at Royal Malewane Lodges are the custodians of our exceptional game viewing and tracking experiences. They ensure high levels of guest satisfaction, while maximising the profitability of their designated areas of responsibility and adhering to all company standards, policies and procedures. All of this to ensure that we meet our company's purpose, which is "to give our guests a complete experience and a perfect stay".

MAIN DUTIES & RESPONSIBILITIES

• To ensure that guests are safe and secure at all times and that the Professional Field Guide is in control.
• To ensure all interactions with guests are professional, warm, welcoming and personalized.
• To create a friendly and inviting environment and to uphold the image of Royal Malewane at all times.
• To take full responsibility for the game-drive vehicles, fire-arms, and all other equipment.
• To ensure that all Professional Field Guides and Trackers understand and follow the property's legal procedures 
• Host guests on bush walks. 
• To be able to host guests as required.
• To assist other departments as and when required.
• To regularly update all professional courses and qualifications (for example firearm and first aid training).

REQUIREMENTS, QUALIFICATIONS & EXPECTATIONS

• Candidates must have at a minimum the Full Lead Trails Guide qualification (which includes the old Level 2 Field Guide qualification)
• A Professional Field Guide qualification is an advantage
• Must be a fully paid-up member of FGASA, with a record of hours logged working in a Big 5 environment
• Dangerous Game encounters on foot logged, and signed off by Mentor, Head Guide or Manager
• CATHSSETA or NDT registered
• Valid ARH (Advanced Rifle Handling) qualification
• Must have SAPS legal requirements for handling a firearm - shotgun, handgun and a rifle certificate (3 unit standards, previously known as PFTC, Professional Firearm Training Competency) 
• Current PDP (Professional Drivers Permit)
• Current First Aid certificate
• Ability to stay calm under pressure
• Strong team player
• Excellent verbal and written communication

It is important that the candidate is able to work as part of a team and is a good cultural fit for The Royal Portfolio.
South African citizenship is advantageous. A valid work permit is essential if you are not in possession of a South African ID document.
It is a requirement of the Thornybush Nature Reserve is that all staff undergo a pre-employment polygraph test.

The Sales Manager (UK & Europe) at The Royal Portfolio is responsible for developing and maintaining global sales and industry relationships, in order to drive increased business to our properties. This ensures that we can continue to deliver on our company purpose, which is “to give our guests a complete experience and a perfect stay”.

MAIN DUTIES & RESPONSIBILITIES

• Sales & Lead generation – Regular meetings, product training, site visits and educationals with travel trade partners. Continually look for opportunities to bring in new business and grow the current client base. Look for ways to collaborate with partners in the luxury space, thereby expanding the company’s reach and exposure.
• Marketing, Reservations and Revenue Strategy – Collaborate with marketing, communications, reservations and revenue teams to maximise occupancy and yield.
• Reporting – Regular reporting on sales activity, feedback, enquiries, conversions, questions and concerns. Keeping the CRM up to date. Constant research on market intelligence.
• Communication – Ensure comprehensive communication with clients to ensure all of their queries are addressed accurately and timeously.
• Travel & Trade shows – Travel locally and internationally, representing the company in agency offices and at local & international travel shows.

REQUIREMENTS, QUALIFICATIONS & EXPECTATIONS

• At least 5 years’ experience in a Sales Manager position in Hospitality or Inbound Tourism, in the luxury market.
• Proven track record and strong, existing relationships with Agents and Operators based in the UK & Europe  
• A sound understanding of luxury hospitality brands and their offerings.
• Well mannered, self-motivated, positive and eager to learn.
• Sophisticated communication skills – written and verbal.
• Highly responsive and efficient.
• A flexible approach to working hours, bearing in mind global time differences.
• Ability to travel for extended periods (business meetings, trade shows, educationals, etc).
• Previous International travel experience and travel trade show experience is a must.
• A tertiary qualification in Marketing/ Business Management/ Hospitality or a related field is a distinct advantage.

It is important that the candidate is able to work as part of a team and is a good cultural fit for The Royal Portfolio.
South African citizenship is advantageous. A valid work permit is essential if you are not in possession of a South African ID document.

The Night Auditor at La Residence is an important role in the hotel operation, on duty from 19.00 - 07.00 daily. In the absence of most staff, and Senior Management, they are required to deliver on The Royal Portfolio’s Purpose, which is “To give our guests a complete experience and a perfect stay". 

MAIN DUTIES & RESPONSIBILITIES

• Adherence to company policies and procedures
• Welcoming all Guest upon arrival
• Dealing with Guest queries and arrange assistance as necessary
• Be on the floors at all times, but also ensuring that the Front Office is staffed all the time to ensure Guests are attended to when browsing through the Curio Shop
• Work hand in hand with the Front Desk team and other departments
• To assist guests with information they need about the services at the hotel and surrounds
• To ensure that every guest leaving the hotel with the best guest service experience
• To assist with escorting departing guests to the door and engaging with them about their stay
• Must be able to build relationships with all Guest
• To build and maintain strong culture in Front Office
• Maintain communication within the Hotel, other departments, as well as security with regards to guest’s movement
• Ability to work accurately under pressure
• Ensure all relevant reports have been printed and distributed to the respective departments (handovers, breakfast packs, etc.)
• Audit FOH cash up and corresponding account allocations
• Audit hotel transactions and corresponding account allocations
• Run End of Day Function on Opera
• Ensure Front of House, Front Office & the rest of the property grounds is neat and tidy at all times
• Manages Hotel on absence of Department Heads
• Manages night security and facilitate any irregularities
• Ability to take initiative and make judgement calls re complaints (considering spend and adequate gifting / room drops / vouchers)
• Constant monitoring of PMS and Guest profiling to ensure that the team is updating required information; nationalities, address, remarks, preferences, contact details
• Update and share Guest Feedback to executive and management team
• Ensuring night-to-night Guest services such as document handling, wake-up calls etc; all carried out timeously and accurately

REQUIREMENTS & QUALIFICATIONS

• Hospitality Diploma advantageous or at least 2 years’ experience in a 5* Hotel or 1 years’ experience in a Front Office environment.
• Demonstrated excellent English written and verbal communication skills.
• A strong grasp of operational systems (Micros POS and Opera) and computer literacy in Microsoft Teams, Excel, Word, PowerPoint, Outlook.
• Strong organizational skills and ability to multitask.
• Ability to work long hours, day and night, including weekends and holidays.
• International experience in a similar environment and travelling experience will be advantageous.
• Driver's license essential, own transport a plus.
• Knowledge of Franschhoek and surrounding areas

It is important that the candidate is able to work as part of a team and is a good cultural fit for The Royal Portfolio.
South African citizenship is advantageous. A valid work permit is essential if you are not in possession of a South African ID document.
Please note it is a condition of employment, that all staff undergo a pre-employment polygraph test.