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Accommodation Reservations

Tel: +27 (0) 21 671 5502
Email: reservations@trp.travel

The Silo Hotel Dining

Tel: +27 (0) 21 670 0511
Email: dining@thesilohotel.com

At The Royal Portfolio we are passionate about our guest experience. Our Purpose is ''To give our guests a complete experience and a perfect stay."

In order to achieve our Purpose we seek to employ exceptional individuals whose personalities reflect our Purpose & Values.

We hire for attitude and train for skill. We believe passionately in investing in our people and in helping them to develop long and prosperous careers with The Royal Portfolio as the group goes from strength to strength and continues to invest in the right opportunities within the luxury travel market.

More than 50% of our team have been with The Royal Portfolio for over 5 years and a great deal of those from the very beginning when Liz and Phil Biden started The Royal Portfolio in 1999. The Royal Portfolio promises a rich, diverse and rewarding career in some of Southern Africa’s most breathtaking environments.

Positions currently available at The Royal Portfolio

The Royal Portfolio, and our properties, The Silo Hotel, Royal Malewane, La Residence and Birkenhead House, are currently looking to fill the following key positions. If you believe you would be a good fit for our company (you have the necessary experience, skills and the right attitude), then please apply below.

In the event that you don’t see a vacancy here that fits your profile and you would like us to keep your details for future reference, then please click here.

Job Title
Tour Guide/ Driver | Birkenhead House
Employment Type
Full Time
Experience
2 to 10 years
Salary
Negotiable
Job Published
20 September 2022
Job Reference No.
4075080841

Job Description

The main purpose of the Tour Guide/ Driver at Birkenhead House is to book and host our guests during a variety of activities, from transfers, to fynbos walks, wine tastings and everything inbetween, the Tour Guide is there to ensure we live up to our purpose, which is "to give our guests a complete experience and a perfect stay"

MAIN DUTIES & RESPONSIBILITIES

  • Oversee vehicle maintenance, scheduling and licenses
  • Constantly innovating to offer new and exciting activities and excursions for our guests
  • Liaising with guests before arrival as well as during thier stay, via email, phone and face to face
  • Looking for oppotunities to sell products and services to our inhouse guests
  • Always conduct drives and transfers in a professional manner
  • Represent the hotel in the best possible light, always being neat, confident, reliable, friendly and respectful
  • Live and breath the purpose and value statement of The Royal Portfolio 

REQUIREMENTS, QUALIFICATIONS & EXPECTATIONS

  • Must have at least 2 years experience Guiding for a luxury hotel
  • Tertiary qualification is an advantage
  • Tour Guide certification is essential
  • Current PDP drivers license permit essential 
  • Excellent verbal and written communication
  • Exceptionally high guest service focus
  • Vast general knowledge including history, nature, culture, food, beverage, religion and politics
  • Well presented, prompt, hard working and precise
  • Well groomed, knowledgeable, friendly and energetic
  • Must live locally in Hermanus and be aware of the local activities, restaurants, venues, etc. 

It is important that the candidate is able to work as part of a team and is a good cultural fit for The Royal Portfolio.

South African citizenship is advantageous. A valid work permit is essential if you are not in possession of a South African ID document.

All new appointments at The Royal Portfolio’s properties will need to show proof of vaccination against Covid 19.

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