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Accommodation Reservations

Tel: +27 (0) 21 671 5502
Email: reservations@trp.travel

The Silo Hotel Dining

Tel: +27 (0) 21 670 0511
Email: dining@thesilohotel.com

At The Royal Portfolio we are passionate about our guest experience. Our Purpose is ''To give our guests a complete experience and a perfect stay."

In order to achieve our Purpose we seek to employ exceptional individuals whose personalities reflect our Purpose & Values.

We hire for attitude and train for skill. We believe passionately in investing in our people and in helping them to develop long and prosperous careers with The Royal Portfolio as the group goes from strength to strength and continues to invest in the right opportunities within the luxury travel market.

More than 50% of our team have been with The Royal Portfolio for over 5 years and a great deal of those from the very beginning when Liz and Phil Biden started The Royal Portfolio in 1999. The Royal Portfolio promises a rich, diverse and rewarding career in some of Southern Africa’s most breathtaking environments.

Positions currently available at The Royal Portfolio

The Royal Portfolio, and our properties, The Silo Hotel, Royal Malewane, La Residence and Birkenhead House, are currently looking to fill the following key positions. If you believe you would be a good fit for our company (you have the necessary experience, skills and the right attitude), then please apply below.

In the event that you don’t see a vacancy here that fits your profile and you would like us to keep your details for future reference, then please click here.

Job Title
Night Auditor | La Residence
Employment Type
Full Time
Experience
2 to 6 years
Salary
Negotiable
Job Published
12 September 2022
Job Reference No.
2602045078

Job Description

The Night Auditor at La Residence is responsible for specific hotel operations from 19.00 - 07.00 and will be required to deliver on The Royal Portfolio’s Purpose, which is “To give our guests a complete experience and a perfect stay. 

  • MAIN DUTIES & RESPONSIBILITIES
  • Adherence to company policies and procedures
  • Welcoming all Guest upon arrival
  • Dealing with Guest queries and arrange assistance as necessary
  • Be on the floors at all times, but also ensuring that the Front Office is staffed all the time to ensure Guests are attended to when browsing through the Curio Shop
  • Work hand in hand with the Front Desk team and other departments
  • To assist guests with information they need about the services at the hotel and surrounds
  • To ensure that every guest leaving the hotel with the best guest service experience
  • To assist with escorting departing guests to the door and engaging with them about their stay
  • Must be able to build relationships with all Guest
  • To build and maintain strong culture in Front Office
  • Maintain communication within the Hotel, other departments, as well as security with regards to guest’s movement
  • Ability to work accurately under pressure
  • Ensure all relevant reports have been printed and distributed to the respective departments (handovers, breakfast packs, etc.)
  • Audit FOH cash up and corresponding account allocations
  • Audit hotel transactions and corresponding account allocations
  • Run End of Day Function on Opera
  • Ensure Front of House, Front Office & the rest of the property grounds is neat and tidy at all times
  • Manages Hotel on absence of Department Heads
  • Manages night security and facilitate any irregularities
  • Ability to take initiative and make judgement calls re complaints (considering spend and adequate gifting / room drops / vouchers)
  • Constant monitoring of PMS and Guest profiling to ensure that the team is updating required information; nationalities, address, remarks, preferences, contact details
  • Update and share Guest Feedback to executive and management team
  • Ensuring night-to-night Guest services such as fax handling, wake-up calls etc; al handled timeously and accurately

 

REQUIREMENTS & QUALIFICATIONS

  • Hospitality Diploma advantageous or at least 2 years’ experience in a 5* Hotel or 1 years’ experience in a Front Office environment.
  • Demonstrated excellent English written and verbal communication skills.
  • A strong grasp of operational systems (Micros POS and Opera) and computer literacy in Microsoft Excel, Word, PowerPoint, Outlook.
  • Strong organizational skills and ability to multitask.
  • Ability to work long hours, day and night, including weekends and holidays.
  • International experience in a similar environment and travelling experience will be advantageous.
  • Driver's license essential, own transport a plus.
  • Knowledge of Franschhoek and surrounding areas

It is important that the candidate is able to work as part of a team and is a good cultural fit for The Royal Portfolio.

South African citizenship is advantageous. A valid work permit is essential if you are not in possession of a South African ID document.

All new appointments at The Royal Portfolio’s properties will need to show proof of vaccination against Covid 19.

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