My husband and I popped up from Cape Town to spend a night at Birkenhead House. After a rubbish year (2020 – need we say more!) and a rubbish week, we were feeling tired and emotionally exhausted. After just one night, we left feeling relaxed, peaceful and rejuvenated. Thank you.
Everything was faultless – from our massages at the in-house spa, to the food and wonderful cocktails, to the friendly and helpful staff, to our amazing room with seas views, where we were lulled to sleep by the ocean sounds. I can’t wait to return.
Emma - Cape Town, South Africa , December 2020
Spent a great couple of days at Birkenhead House in December 2020. Birkenhead House is an exceptionally charming former family summer house – and it truly feels like it, in a positive way! With only 11 rooms, it is a very intimate and cozy atmosphere, and the location on the cliffs just by the ocean is the best in Hermanus. The view is absolutely stunning over the beach and ocean. Service is first rate as it should be in a five star hotel, and both spa and food is of the highest standard. Just like the other Royal Portfolio hotels owned by the Biden family, the interior design is eclectic and luxurious with an African twist. Birkenhead House is truly worth a detour!
Anonymous , December 2020
A superbly located boutique hotel/guest house right on the ocean. Decorated comfortably and stylishly. Staff are extremely attentive, well trained and nothing is too much trouble. Very relaxing ambiance.
Greg, May 2019
Have just spent 3 extremely comfortable and relaxing nights at the Birkenhead House. Everything was just perfect, every single member of staff friendly and helpful. The meals were well planned, cooked to perfection and presented beautifully. The position must be one of the best in South Africa, with views to die for, exhilerating walks along the picturesque cliff path and surfing in the pretty cove beneath the hotel. Nothing was too much trouble for anyone. We spent the last 3 nights there after a busy varied holiday, with the idea of just chilling out. It certainly ticked all the boxes and I can’t wait to return.
One of the best hotels we have ever stayed at in the world! The location is spectacular. What sets this hotel above the rest is the staff and the attention to detail. The stay was made perfect by all the little extra thoughtful attention to details. We recently had our wedding at the Birkenhead hotel everything was organised via email. The staff made it happen and it went absolutely brilliantly. The owners should be very proud of their team! Particularly thanks to Wez, Lauren, Chantell, Sandile and German.
Sheena - United States, November 2018
Birkenhead House was the absolute highlight of our 2 week South African trip. From the beginning to the end of our 3 night joint birthday treat stay we were welcomed into a warm though luxurious environment where guests are treated like special friends and staff cannot do enough for you. Welcome drinks, personalised menus, champagne and chocolate dipped strawberries, tealights lighting the way back to your room after an incredible dinner (all the meals were delicious and such a treat). I could not fault this place and have never felt so relaxed and happy on holiday as I did here. Worth every penny. “
Nikki - London, United Kingdom, June 2018
My husband and I stayed for three nights in this wonderful hotel and it wasn’t long enough. Everything was perfect. The staff could not have done more. The smiling staff met us at the door with a warm and enthusiastic welcome and led to our suite. Champagne, rose petals, sweets, fruit awaited, and the view was breathtaking. The staff were very attentive. The menu extensive and the food delicious. We both had a spa treatment and I can honestly say it was the best I have ever had in my life. My husband said the same before I asked him. We would definitely stay here again but longer. It has everything. A wonderful walk, magnificent beach, whale watching (which we didn’t get to do -but Spa instead -and delighted!), delicious food, great sleep, peace and quiet except the sound of the sea. Above all, the staff were wonderful, so warm, welcoming, and really endeavouring to make our stay wonderful which they did more than we could have wished for. Thank you everyone at Birkenhead House. I really hope we can get back to visit you again. You made our anniversary holiday so special. Love from Rita and Seán
Rita and Seán - Chicago, United States, May 2018
Single handedly the best service I have experienced … EVER! Upon going to Birkenhead House, I had high expectations … Every single expectation I had for Birkenhead House was met, everything from our welcoming, to the rooms, to the food and to the service was exception and flawless . By far the friendliest and most professional service I have ever experienced!
Brandon - Cape Town, South Africa, May 2018
What a surprise this was. An absolutely stunning place, great rooms, superb bathrooms, perfect view and the best service I have ever had in a hotel and I have been to a few. The staff is the big asset of this hotel. They are amazingly trained to make you feel at home. One is always treated by one’s name, even the dinner menu is personalized. Immensely helpful with whatever one desires. A surfboard, wetsuit, football, chai latte, a breakfast to take with you before going shark diving…. you name it and they will provide for it. The view is absolutely amazing on top of the beach, the food is incredibly good …. I can’t stop praising this hotel. But the best asset again….is the staff.
Amaya - Zurich, Switzerland, May 2018
An incredible treat starting with a wonderful welcome, a beautiful room, a stunning view, superb food and wine all included in the price. After a spoiling like this it’s hard to get back to the day to day. My only regret is not staying longer.
Howard - Toronto, Canada, May 2018
The small hotel is perfectly located in front of the ocean. Easy walks to either direction offering amazing views of both the ocean, rocks and gardens. The views are stunning, the service outstanding and so is the food.
Paul - Munich, Germany, May 2018
My husband and I spent 3 nights at Birkenhead House and loved every minute there. The actual house is stunning, basically a cool beach house with every possible facility you would need. We had room 5 which was lovely and although it didn’t have a full on sea view we had a wonderful terrace with our own plunge pool. The food was superb and the staff was so friendly and accommodating. Shane the General Manager was always around, so chatty and approachable. The views from the sun deck were just breathtaking and the sunset was amazing. All in all I can’t recommend Birkenhead House more highly if anyone wants a few days to relax and unwind amongst a busy itinerary in South Africa, go there! We can’t wait to return, thank you to everyone at Birkenhead House for making our stay so special and memorable.
Edward - London, United Kingdom, May 2018