RATES

Additional guest sharing (not available in a Silo Room):
0-4 years old: no charge
5 years and older: R2,500 (2020) R2,650 (2021) R2,850 (2022) per night

To view Peak Season rates for 2022, kindly refer to The Silo Hotel Rates 2021 PDF document at the bottom of the page.

RATES ARE INCLUSIVE OF:

• Breakfast
• Underground parking
• Bottle of sparkling wine on arrival
• Limited mini bar
• Wifi

*Mini bar spirits at extra cost

RATES EXCLUDE:

• Lunch, dinner and snacks
• Laundry
• Telephone calls
• Transfers
• Spa treatments
• Boutique purchases
• Additional activities

CHECK-IN/CHECK-OUT TIMES:

Check-in time is 14h00. Every effort will be made to ensure your room is available upon arrival, however, should you wish to guarantee an early arrival, you would be required to book for an additional night prior to your scheduled arrival.

Check-out time is 11h00. A late check-out is subject to availability and can only be confirmed on-site on the day of departure. Should you wish to guarantee a late check-out, you would be required to book an additional night.

PAYMENT & CANCELLATION POLICY:

• Deposit (outside of peak season)
  • A 25% deposit is payable within fourteen (14) days of confirmation. The balance is due six (6) weeks prior to arrival, unless the booking is in peak season.

  Cancellation fees will be levied in the event of a cancellation and in accordance with the reservations terms and conditions of The Royal Portfolio. Please note that a change of date or reduction in the number of rooms or nights of a confirmed reservation constitutes a cancellation and cancellation fees apply.

  Standard Cancellation fees are as follows:

  • 5 % of accommodation as an administration fee if cancelled more than 12 weeks prior to arrival
  • 25% of accommodation if cancelled 9 to 12 weeks prior to arrival
  • 50% of accommodation if cancelled 6 to 9 weeks prior to arrival
  • 100 % of accommodation if cancelled less than 6 weeks prior to arrival
  • 100% of accommodation and pre-booked transfers for any ‘no shows’

  During peak season the following payment and cancellation policy applies:

  • A 25% non-refundable and non-transferable deposit is payable within seven (7) days of confirmation.
  • Full payment is due 4 months (120 days) prior to arrival for all bookings. If full payment is not received by the due date, the booking will be cancelled and the deposit forfeited.

Payment Options

• Payment for accommodation can be made either via a direct wire transfer or Electronic Funds Transfer (EFT).
• There is a 2% admin fee on all credit card transactions for accommodation charges.
• Payments must be made in South African Rand (ZAR) via wire transfer or EFT, NETT of bank charges (bank charges to be paid by the payor).

TRAVEL INSURANCE:

The guest is obliged to ensure that he/she has taken out adequate travel insurance to cover the financial implications of The Royal Portfolio Cancellations Terms and Conditions. The guest will bear the sole and absolute responsibility in this regard.

TRANSFERS:

Any other transfers are excluded from the daily rate but can be arranged at an additional cost. All transfer rates are subject to change. Please contact our reservations team for any transfer queries.

MINIMUM STAY:

Please note that during high and festive season we operate a dynamic minimum night stay policy whereby we will seek to accommodate any length of stay provided that the booking does not create an unsellable night.

TRAVELLING WITH MINORS:

If travelling with minors, please ensure that you are familiar with the new South African Child Visa requirements. If you’re uncertain, we recommend you check with the Department of Home Affairs or contact your nearest embassy/consulate or seek legal advice before travelling.

Rates are subject to change without prior notice.