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Accommodation Reservations

Tel: +27 (0) 21 671 5502
Email: reservations@trp.travel

The Silo Hotel Dining

Tel: +27 (0) 21 670 0500
Email: dining@thesilohotel.com

'To Give Our Guests A Complete Experience And A Perfect Stay'

Our Purpose & Values is a set of ideals which ensures that all Royal Portfolio staff work towards one common goal. A common goal which places our guests at the heart of everything we do. These values are deeply entrenched in every single member of staff.

Our Purpose & Values

To give our guests a complete experience and a perfect stay

Guests

To be welcoming, genuine and warm
To provide value and superior, personalised service
To create an environment of relaxation and enjoyment

Staff

To have a culture of mutual respect, trust and integrity
To recognise, reward and uplift
To have passionate and expert staff

Company

To be financially sustainable
To uplift local communities
To promote conservation and protect the environment

The People of The Royal Portfolio

Our people are fundamental to the guest experience. And that’s why The Royal Portfolio places so much emphasis on finding the right people who embody our Purpose & Values. The Royal Portfolio remains a family-owned and run business. The Biden family has created a loyal and passionate culture where our guests’ comfort and experience is paramount.

Since The Royal Portfolio started in 1999 we have carefully built a team of extraordinary individuals capable of delivering the highest levels of customer service, not only because they have received the best training, but because they possess a certain sixth sense – an intuition that differentiates The Royal Portfolio staff. Over 50% of The Royal Portfolio team has been with the company for over five years and a great many from the very beginning.

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A Message From Liz Biden

South Africa's international borders are now open for leisure travel from medium and low-risk countries and for business travel from high-risk countries with a valid business travel permit. The list of high-risk countries will be updated every two weeks. Travellers require a certified, negative test result taken within 72 hours from the time of departure. Travel insurance is mandatory.

Birkenhead House, La Residence and Royal Malewane are all open and we look forward to welcoming international visitors back to our beautiful country. The Silo Hotel will reopen on Monday 23 November 2020.

We have taken every precaution to keep our guests and staff safe. Our hotels and lodges comply with the strictest TBCSA and WHO hygiene protocols and provide ample space for social distancing. Please visit the South African government's dedicated Covid-19 portal for the latest South African information.

The Royal Portfolio Foundation remains committed to supporting numerous conservation and community projects including our counter-poaching initiatives and various Covid-19 Relief Feeding Schemes.

We look forward to welcoming our wonderful guests from near and far.

Our Reservations Team is available to assist with any enquiries Mon – Fri | 8am to 5pm (GMT +2).