Our Purpose & Values is a set of ideals which ensures that all Royal Portfolio staff work towards one common goal. A common goal which places our guests at the heart of everything we do. These values are deeply entrenched in every single member of staff.

To give our guests a complete experience and a perfect stay

Guests

To be welcoming, genuine and warm
To provide value and superior, personalised service
To create an environment of relaxation and enjoyment

Staff

To have a culture of mutual respect, trust and integrity
To recognise, reward and uplift
To have passionate and expert staff

Company

To be financially sustainable
To uplift local communities
To promote conservation and protect the environment

Our people are fundamental to the guest experience. And that’s why The Royal Portfolio places so much emphasis on finding the right people who embody our Purpose & Values. The Royal Portfolio remains a family-owned and run business. The Biden family has created a loyal and passionate culture where our guests’ comfort and experience is paramount.

Since The Royal Portfolio started in 1999 we have carefully built a team of extraordinary individuals capable of delivering the highest levels of customer service, not only because they have received the best training, but because they possess a certain sixth sense – an intuition that differentiates The Royal Portfolio staff. Over 50% of The Royal Portfolio team has been with the company for over five years and a great many from the very beginning.